Help from the Community Team Please

[Rizon]

I am well aware of all these features and have checked all of them. The records SE sent me does not even show the transaction while I have bank records showing it has been posted and paid for. I recognize that mistakes can happen; it is how SE has handled this that has me upset and suspect of their motives.

[Pence]

Posted? So.....it's a physical product from the SE store not a digital item from the mogstation?

[Rizon]

Posted? So.....it's a physical product from the SE store not a digital item from the mogstation?

No posted as in not pending as all debit card transaction are normally listed initially. Once the computers finish doing their dance and finalize the transaction it is moved to posted indicating that the funds paid to the company making the charge against my card. This was a Mogstation purchase

[Pence]

No posted as in not pending as all debit card transaction are normally listed initially. Once the computers finish doing their dance and finalize the transaction it is moved to posted indicating that the funds paid to the company making the charge against my card. This was a Mogstation purchase

What did you purchase?

[Bahd_Monkey]

The records SE sent me does not even show the transaction while I have bank records showing it has been posted and paid for.

Sounds like it's time contact your bank and dispute the charge.

[Valkyrie_Lenneth]

Sounds like it's time contact your bank and dispute the charge.

He does that he loses the account.