Lost stormblood access

[LunaFaye]

It was done before the 20th.

That's the issue, you registered a early access code, but not the actual game code itself, that you should have gotten on or after June 20th, via email if you purchased the game via a third retailer (game stop, amazon etc), if you purchased it via NA or EU SE store, then its a bit different. I'll explain the method, and we can all go through these steps one more time, just in case something has been forgotten down the line, hopefully we are getting you guys back in the game as quick as possible.

Bare with me while I add the explanation.... (edit incoming)

If you purchased the game via 3rd party, aka Amazon/Game Stop or any other retailers that are not NA or EU Square Enix, follow the instructions here:

1) go to your email and open it
2) check every folder available to you, that includes promotion, spam, all mail, social and whatever tabs you might have, depending on the mail service you're with, or do a search
3) locate the email, that was sent by the 3rd vendor, on or after June 20th. (the code should start with R and is different to your 18 digit early access code, as well as different to the 20digit redemption code from early access)
4) Log onto the mog station, and click account.
5) under all the main buttons, you should see a little blue link, that says register game key
6) enter the code you have found in your mail
7) confirm that it's the right account and not an old trial or something
8) confirm again
9) click on account again, now your account should show a "o" under stormblood, either for regular version or collectors edition
10) close the mog station, re launch the launcher and try connecting

If you have purchased via SE NA/EU store, follow the direction here:

1) log into the EU or NA square enix store
2) click unlock code under your orders
3) click "activate product key/registration"
4) even if you have done that for early access, now you will find a new code there.
follow the direction above starting at (4)