Lost stormblood access

[Zhenys]

Sorry if I wasn't being clear enough.
I have registered the product key against my service account, and was able to play through SB content until today.
After I restarted my machine (due to a old graphics card crashing on me), I cannot access SB anymore.
The weird thing is, the login client was asking for my product key again, and my old product key doesn't work. (Since it has been used before)
I'm using the windows PC version as well, if that makes it clearer.

Pretty much my issues as well. *sigh*

[SecretCrowds]

Did you register the main product key? Or did you only key in the early access code?

Assuming that you pre-ordered from the SE Store, these are the steps you will go through.

1) Pre-order the game on the SE Store. Your credit card won't be billed at this point.

2) They send you a pre-order code.

3) Go to https://redeem.finalfantasyxiv.com/na and log in using your MogStation account. Register the pre-order code and choose the appropriate platform. You will unlock your pre-order bonuses.

4) The website will then give you an Early Access code.

5) Register the Early Access code on the MogStation to unlock Early Access. You will now unlock Early Access.

This is the final step you can do before the official release day.

6) When the game is officially released, your credit card will be billed.

7) On 20th June, you will then get the Stormblood game code. Register the code on the MogStation to officially get the full expansion on your account.

I hope this clears everything up. You will get 3 codes in total. Pre-order code, Early Access code and finally the Stormblood code itself.

Additionally, you can force the SE store to bill your credit card right away instead of waiting for the Official Release. Just log on to your SE Store account and under your orders, there will be an option to "bill right now". You will be billed right away but you will still only get the full Stormblood code on the official release day.

Did you key in a new code after 20th June? If you didn't, that will explain why you lost access to Stormblood.

[mind8592]

Did you register the main product key? Or did you only key in the early access code?

It's the SB registration code.

I have already registered and played through ARR and HW. (Main character is now at 67)

[mind8592]

Did you register the main product key? Or did you only key in the early access code?



Did you key in a new code after 20th June? If you didn't, that will explain why you lost access to Stormblood.

Ah ok, found my game code from the invoice!

[SecretCrowds]

It was done before the 20th.

Then you did not key in the actual product code. You only keyed in the early access code. The actual product code was only released on the 20th. Check your SE store order again. You will have received a new code. Unlock it in the Mogstation.

[LunaFaye]

It was done before the 20th.

That's the issue, you registered a early access code, but not the actual game code itself, that you should have gotten on or after June 20th, via email if you purchased the game via a third retailer (game stop, amazon etc), if you purchased it via NA or EU SE store, then its a bit different. I'll explain the method, and we can all go through these steps one more time, just in case something has been forgotten down the line, hopefully we are getting you guys back in the game as quick as possible.

Bare with me while I add the explanation.... (edit incoming)

If you purchased the game via 3rd party, aka Amazon/Game Stop or any other retailers that are not NA or EU Square Enix, follow the instructions here:

1) go to your email and open it
2) check every folder available to you, that includes promotion, spam, all mail, social and whatever tabs you might have, depending on the mail service you're with, or do a search
3) locate the email, that was sent by the 3rd vendor, on or after June 20th. (the code should start with R and is different to your 18 digit early access code, as well as different to the 20digit redemption code from early access)
4) Log onto the mog station, and click account.
5) under all the main buttons, you should see a little blue link, that says register game key
6) enter the code you have found in your mail
7) confirm that it's the right account and not an old trial or something
8) confirm again
9) click on account again, now your account should show a "o" under stormblood, either for regular version or collectors edition
10) close the mog station, re launch the launcher and try connecting

If you have purchased via SE NA/EU store, follow the direction here:

1) log into the EU or NA square enix store
2) click unlock code under your orders
3) click "activate product key/registration"
4) even if you have done that for early access, now you will find a new code there.
follow the direction above starting at (4)

[flanagan]

OMG what did happen i lost my expansion SB and my code doesn't work it give a message the code is just used AND NOWWWWWWWWWWWWW

[Aryanne]

Don't have any new code. All the ones I have I used and they are all invalid. Why did it say on the Mogstation that I had the collector's edition and now it is deleted? Something has gone wrong here.

[SecretCrowds]

OMG what did happen i lost my expansion SB and my code doesn't work it give a message the code is just used AND NOWWWWWWWWWWWWW

Please read my posts in this thread.

[mind8592]

Then you did not key in the actual product code. You only keyed in the early access code. The actual product code was only released on the 20th. Check your SE store order again. You will have received a new code. Unlock it in the Mogstation.

That's the issue, you registered a early access code, but not the actual game code itself, that you should have gotten on or after June 20th, via email if you purchased the game via a third retailer (game stop, amazon etc), if you purchased it via NA or EU SE store, then its a bit different. I'll explain the method, and we can all go through these steps one more time, just in case something has been forgotten down the line, hopefully we are getting you guys back in the game as quick as possible.

Bare with me while I add the explanation.... (edit incoming)

Thank you guys! I found the game code from the invoice from SE, and now I have access to game again.

Is it because early access expires on the 23rd?
(I am in +1000 timezone, maybe that's why it all stopped working during the day)