Lost stormblood access

[CryBloodwing]

I have logged in mog station and stormblood was gone from the list.
I have ARR and HW, and a link to purchase stormblood.
(I only have 1 service account)

If you bought it as a digital download, do you still have the receipt for it? I would try re-entering the code and if that does not work, sent a support ticket and make sure you keep the email for reference.

[mind8592]

If you bought it as a digital download, do you still have the receipt for it? I would try re-entering the code and if that does not work, sent a support ticket and make sure you keep the email for reference.

Tried that, but these product keys can only be used once, so I'm getting an error when I tried register SB on Mog Station.
Sad times since support is not available over the weekend...

[barkinsagin]

I can't even access the code. I can neither get mails from Green Man Gaming, nor remember my password. I have no way of activating Stormblood. I can't think of any other solution than Square Enix manually activating Stormblood for me.

[SecretCrowds]

I can't even access the code. I can neither get mails from Green Man Gaming, nor remember my password. I have no way of activating Stormblood. I can't think of any other solution than Square Enix manually activating Stormblood for me.

Your first course of action should be contacting GMG, since you bought it from them. I would start with getting access to the GMG account you used to pre-order the game.