Lost stormblood access

[mind8592]

Problem has been fixed.

For those who have lost their SB access after the 23rd, check out these answers to get your game access back.

http://forum.square-enix.com/ffxiv/t...=1#post4232980
http://forum.square-enix.com/ffxiv/t...=1#post4232994
http://forum.square-enix.com/ffxiv/t...=1#post4233007

Thank you SecretCrowds and LunaFaye!

---------------------------- EDIT ---------------------------

I've been on stormblood since early access.
When my machine crashed today, I discovered that I've lost access to stormblood on my account.
How do I re-enable stormblood again? The registration code has been used already, and I don't think I should buy another copy of stormblood.

[CryBloodwing]

Even if your computer crashes, it should be saved under your account at the square enix site. I would log in to that and check what you have registered. I think that is also where you can re-download it.

[mind8592]

I have logged in mog station and stormblood was gone from the list.
I have ARR and HW, and a link to purchase stormblood.
(I only have 1 service account)

[CryBloodwing]

I have logged in mog station and stormblood was gone from the list.
I have ARR and HW, and a link to purchase stormblood.
(I only have 1 service account)

If you bought it as a digital download, do you still have the receipt for it? I would try re-entering the code and if that does not work, sent a support ticket and make sure you keep the email for reference.

[mind8592]

If you bought it as a digital download, do you still have the receipt for it? I would try re-entering the code and if that does not work, sent a support ticket and make sure you keep the email for reference.

Tried that, but these product keys can only be used once, so I'm getting an error when I tried register SB on Mog Station.
Sad times since support is not available over the weekend...

[barkinsagin]

I can't even access the code. I can neither get mails from Green Man Gaming, nor remember my password. I have no way of activating Stormblood. I can't think of any other solution than Square Enix manually activating Stormblood for me.

[Aryanne]

I have the exact same problem. Just I was playing when I had to go afk a few minutes. Came back to find it had logged me out due to idle time - which is fine. But now I can't get back in as Stormblood is no longer registered! My main is lvl 70 with the entire Stormblood quest line done so I definitely had that access! I also saw the code on the mog station before but now it has suddenly disappeared! I have tried using my codes again but as they have been used it is invalid of course.

I have send a ticket to try and get this sorted but honestly I am fuming. First thought was to be truthful "Incompetence!". I have had to reinstall several times already due to issues since the expansion and have had it. Fix it!

[Zhenys]

Same thing happened to me. I registered all my codes and have been playing Stormblood for the past week. Just went to log back on and it says i dont have access to Stormblood? Even my online account says i dont have it registered and need to buy it again...what the f?

[mind8592]

Yeah, that's what I'm seeing as well...