Questions regarding Stormblood Pre-orders or Collector's Edition

[Niwashi]

I, too, pre-ordered the Digital Collector's Edition of Stormblood from the SE Store back in March, and redeemed my Early Access Code the moment it was e-mailed to me. I still have not received a code for the actual expansion as of yet, though.

Even if you had the code, you wouldn't be able to use it until tomorrow, so they're probably waiting until tomorrow to send them out (at least when it comes to emailed codes for digital orders).

[Odwen]

Even if you had the code, you wouldn't be able to use it until tomorrow, so they're probably waiting until tomorrow to send them out (at least when it comes to emailed codes for digital orders).

Maybe but I want SE tell us they can't expcert us to keep quiet after paying so munch money for Exaption

[Odwen]

people on steam got their mount all ready why are we waiting for ours

[HyoMinPark]

Even if you had the code, you wouldn't be able to use it until tomorrow, so they're probably waiting until tomorrow to send them out (at least when it comes to emailed codes for digital orders).

There are already individuals that have redeemed the code. I have seen several with the Wind-up Bartz minion on my server. So the code is apparently redeemable now. Upon logging into my Mogstation account, it also gives me a link to Redeem an Expansion Code. Regardless, those of us who have pre-ordered digitally having to wait (and probably lose access to SB content) on SE to e-mail out the codes after we've already preordered the item? Not exactly the best practice to email them out the day of. Why not just bundle them with the Early Access codes? Since the idea of preordering also went hand-n-hand with gaining Early access to 4.0 and its content.

Like another poster said: none of the FAQs SE has been posting says anything about digital orders. I've already been charged, yet I just get another email with the same Early Access code that I redeemed months ago. Not very happy, especially after dealing with the instances duties instability the last couple of days.

[Odwen]

There are already individuals that have redeemed the code. I have seen several with the Wind-up Bartz minion on my server. So the code is apparently redeemable now. Regardless, those of us who have pre-ordered digitally having to wait (and probably lose access to SB content) on SE to mail out the codes after we've already preordered the item? Not exactly the best practice to email them out the day of. Why not just bundle them withthe Early Access codes?

if I lose access my I going sue SE or I want my money back

[Niwashi]

those of us who have pre-ordered digitally having to wait (and probably lose access to SB content) on SE to mail out the codes after we've already preordered the item? Not exactly the best practice to email them out the day of.

Getting them the day of release, or even a day or two after, wouldn't make you lose access to the content. The early access code will remain good up to the 23rd to give people time to get and register the expansion.

[HyoMinPark]

Getting them the day of release, or even a day or two after, wouldn't make you lose access to the content. The early access code will remain good up to the 23rd to give people time to get and register the expansion.

Regardless, a better practice is to just bundle the Early Access codes and expansion codes together for those who preorder. Then this thread wouldn't have people complaining about the lack of a second code. The email SE sends out when they charge your card is pretty misleading: the wording insinuating you're getting the actual expansion code, but it's just the Early Access code. All of this trouble could be easily avoided by just bundling the codes together.