Questions regarding Stormblood Pre-orders or Collector's Edition

[LloydShade]

I contacted SquareEnix chat support today and they had no information about the location of the packages or what went wrong with them. I was able to receive access to Stormblood after providing the usual account information validation, the date of the pre-order, the order number (both are available in the order confirmation email from the purchase) and a copy of USPS tracking information. The agreement is that I need to contact support once more when I do get my physical copy so they can deactivate the temporary access they gave me.

I ordered the collector's edition of Stormblood to be shipped to Québec, Canada. From USPS tracking, it seems the order was refused by customs and sent back to the sender (in my case, West Palm Beach, Miami, United States, where it was first recorded at USPS).

If my guess is correct, that means Scalefast (the company responsible for SquareEnix's store) were returned a large amount of packages after customs refusal. This would mean that USPS no longer actually have the packages (thus explaining why their tracking information is not updated) and Scalefast is most likely trying to fix whatever went wrong and will at some point resend the packages. According to my own tracking record, Monday June 26th is when the package departed West Palm Beach, most likely to reach Scarefast. This would mean that Scarefast has received the refused packages for about a week now.

Depending on the volume of packages to send back and the exact issue that caused the refusal, I am expecting another week before Scalefast can start resending the packages, more or less depending on their current workload and another week or two for the packages to reach destination. Being conservative, I think we will receive our "pre-order" by the end of July.


EDIT: I received my copy of the collector's edition of Stormblood. There was no update from the 26th of June until July 6th. From then, the package was delivered on the 7th.

This would put some weight in the guess that Scalefast is slowly reshipping the packages. That would mean people will likely not get any information until their package is reshipped from Scalefast.

[eschaton]

I contacted SquareEnix chat support today and they had no information about the location of the packages or what went wrong with them. I was able to receive access to Stormblood after providing the usual account information validation, the date of the pre-order, the order number (both are available in the order confirmation email from the purchase) and a copy of USPS tracking information. The agreement is that I need to contact support once more when I do get my physical copy so they can deactivate the temporary access they gave me.

[...]

While not personally being affected by this having ordered the digital version, this is all very unreal to read and hear (from friends) in 2017. Like, really.

Sure, although this problem resides outside of SE own store-bounds, this being their die hard fan-base it would charm them taking up their lead role and reaching out to these gamers / customers.

So reading about LloydShade’s temporary activation here, something these people really need, is definitely something good and praise worthy. People with this problem should take note. Already mailing some friends! Thanks for posting.

[hollowjf]

I never receive my collector of Stormblood I order.
What can I do ?
It was in west palm beach June 29th and no update , we are july 10th !!!
What can I do ?

[hollowjf]

oh yeah, forgot to mention , I'm from Canada, Montreal

[Darcon]

Finally got an update of them saying check my postal service as they attempted delievery, basicly it took them two weeks to reply to a issue they already knew i had only to tell me something i knew a week before they did and told the postal service return to sender. Then they had the gall to ask me how my service was, gee i wonder how it was.

I put in another ticket telling them I put it return to sender and I honestly don't care what crap they try to pull, its past the due date for returns, well to bad becuase its way past the due date for shipping isn't it (pretty dam sure it was put on a do not deliever until this time), you have to use the proper label, and return to sender is acceptible as a return since it will be sent right back to where it came from.

Basicly no matter what i'm pretty dam adamanite about getting every penny back and will fight for it becuase i'm sure i will have to.

[Lexbraig]

I got FF14 and Shadowbringer on steam, but the cd key isn't working on the redemption page.

[linay]

I got FF14 and Shadowbringer on steam, but the cd key isn't working on the redemption page.

The one on Mog Station? You only use the preorder code for now to get the earring and minion. You use the other code on launch date or early access if you qualify for that.

[Lexbraig]

The one on Mog Station? You only use the preorder code for now to get the earring and minion. You use the other code on launch date or early access if you qualify for that.

This is where I've been trying to redeem the codes https://redeem.finalfantasyxiv.com/na/redeem I've tried both codes, but neither works.

[linay]

This is where I've been trying to redeem the codes https://redeem.finalfantasyxiv.com/na/redeem I've tried both codes, but neither works.

You don't need that if you use Steam.

[Lexbraig]

This is where I've been trying to redeem the codes https://redeem.finalfantasyxiv.com/na/redeem I've tried both codes, but neither works.

I found the place to enter codes in Mog Station. It still isn't working.