PS4 USERS STORMBLOOD PREORDERS CANCELLED BY PSN?

[Shirosama]

Having the exact "payment failed" issue...
Pretty stressed now as I think the download will be available tomorrow...

From what they told me they are working on a fix with square so hopefully they will get it fixed. i'll likely contact them again before the end of the day for a update

[ChespinXL]

From what they told me they are working on a fix with square so hopefully they will get it fixed. i'll likely contact them again before the end of the day for a update

Alright, I will have my fingers crossed... Hope this can be resolved before it's too late.

[Shirosama]

Alright, I will have my fingers crossed... Hope this can be resolved before it's too late.

Definitely agreed

[XiXiQ]

I'm just not seeing it in my download queue or library at all, but the transaction looks fine. PS4 people said it's normal and it will be available on the 15th for download.
Had a similar thing with HW, couldn't pre-order it in AU store until literally the day access started. I'm expecting a last-minute rush this time as well.

[ACETHENEST2017]

hey everyone I just got back from talking with Sony. They informed me that I do own the game but that it is an issue with the psn network a bit of a concern for me is that at buying the game I was informed it will download today (the 13th) and be playable on early access (the 15th or 16th depending on where you are) this is not the case anymore. It will now download the day of early access.... -_- anyways I would say to contact Sony and have them verify you still have the game. Best of luck everyone and see you in STORMBLOOD!!!!

[Shirosama]

hey everyone I just got back from talking with Sony. They informed me that I do own the game but that it is an issue with the psn network a bit of a concern for me is that at buying the game I was informed it will download today (the 13th) and be playable on early access (the 15th or 16th depending on where you are) this is not the case anymore. It will now download the day of early access.... -_- anyways I would say to contact Sony and have them verify you still have the game. Best of luck everyone and see you in STORMBLOOD!!!!

Same deal, they say we apparently should be able to download tonight that its showing everyone purchased it and has it avalible for download tonight however it for some reason or other wont show on our side and will just take your back to the purchase page. but they say we should be good to go for early access

[Fangnfx]

You guys need to be checking your services list. Go to Settings > Account information > Services. Then find FFXIV. Select it and you should have a list of services for that game. Mine has Stormblood early access, Stormblood Pre-order, Stormblood access, and Stormblood tracker.

Also if I try to install the theme it takes me to the Stormblood tracker which it says is scheduled to be available for download at midnight.

[Shirosama]

You guys need to be checking your services list. Go to Settings > Account information > Services. Then find FFXIV. Select it and you should have a list of services for that game. Mine has Stormblood early access, Stormblood Pre-order, Stormblood access, and Stormblood tracker.

Also if I try to install the theme it takes me to the Stormblood tracker which it says is scheduled to be available for download at midnight.

Ahh, see i was looking directly for the stormblood icon and such. odd as hell that it shows a icon for ARR and HW but lists everything under ARR for me including the SB stuff

[Fangnfx]

Its not there for everyone. thats the issue.

Ah okay. If it's not there then there's definitely an issue. Just to be clear I was talking about those settings on your PS4 and not anything on the Mogstation.

[Shirosama]

Ah okay. If it's not there then there's definitely an issue. Just to be clear I was talking about those settings on your PS4 and not anything on the Mogstation.

No problem i ended up finding it tho it was strangely separated into two different things Heavensward ( which it wasnt under) and A Realm Reborn which is where it ended up being located at