PS4 USERS STORMBLOOD PREORDERS CANCELLED BY PSN?

[Shirosama]

Basically this is the gist of conversation with sony on this topic -

Ingo: Hello, My name is Ingo how may I assist you today?
Me: Hey ingo well im trying to resolve a issue i have been having since this morning regarding my pre-order purchase of Final Fantasy XIV Stormblood Collectors edition on PSN
Me: i purchased it have a purchase confirmation number , called to resolve a issue with it not showing that i ever purchased it , was refunded to purchase it again . did so and its still showing that i never purchased it . in my download queue it says Pre-order payment failed tho it shows that the pre order bonus items are in queue
Me: Normally the queue should say waiting for a pre-order which it isnt on this item
Ingo: Thanks for all the information.
Ingo: I´ll be honored to help you with this content issue, this is as important for me as it is for you. Can you please confirm that the information you provided during the chat request form belongs to the account you need help with?
Me: Yes it belongs to the account
Me: also here is the purchase confirmation number i have
Ingo: Thank you very much for this important information, we are going to be more than happy to assist you with this situation, let me load this information right now.
Me: alright
Me: Also apparently this issue is widespread so if we can resolve it i'll relay it via the forums on final fantasy's user forum
Ingo: Excellent, I could locate the purchase, it was just Today, it seems ok, however you told me that in your Purchase List is not appearing is that correct?
Me: Yeah its showing as - Pre-order payment failed
Ingo: Ok, thank you very much. let me investigate very quickly please.
Me: and only gives me a option to clear it out
Me: np
Ingo: Thanks for the information.
Me: No problem
Ingo: I was able to validate this information you. You have the licenses . This could be just a temporary issue my best recommendation will be to restore licenses again and wait and try again later in order to download the content without issues.
Me: i did that earlier with another rep. but i'll try that again and see what happens. i just want to make sure me and fellow players can access our content when the game launches on the 16th without issue
Ingo: In this specific situation is very recomendable for us to wait later and be sure to restore licenses again and be sure that the account is activated as primary.
Me: yep all of that is green the account is the primary and i just restored licences
Ingo: Excellent, right now is just to wait later and as the last option, try until 24 hours.
Me: alrighty will do
Ingo: if the problem persist up to 24 hours please contact us again, we are going to be more than happy to assist you again with this issue.
Me: alright i'll do that then and see what happens
Ingo: PlayStation is always ready to help, can we assist you with any other concerns today?
Me: no that will be everything. thank you
Ingo: Please let me wish you a great rest of the day.
Me: same to you

[Alex_Hawke]

Do people who pre order the PS4 version from the Square Enix store still get the PRe order bonus for the theme though? A friend of mine pre ordered it from there. It shows that she has the STormblood early access and early access tracker, but it does not show she has the STormblood Pre Order. Her theme has not installed yet, but most are saying it comes automatically

I think you only get the PS4 theme if you ordered through the PS4 not from SE.

[Caed_Conall]

Alright thanks. Didn't know that. I'll keep an eye on it and see if it changes.

[Ajay_panda]

Mine is a different issue, I only recently started playing FFXIV and now I wanted to purchase Heavensward, but it keeps saying that I can't view content, and now it says that I have FFXIV Online: Standard Edition instead of A Realm Reborn o.O. I was so scared

[ACETHENEST2017]

oh good I'm glade more of us are seeing this issue ill be sure to check mine tomorrow and see if it is resolved I sure hope it is.

[Clethoria]

We need answers

I close my eyes, tell us why must we suffer
Release your hands, for your will drags us under

[KyoMitsuki]

I am having the same problem .. and I wanted answers so I went to talk to sony and of course the live chat is closed ... weird yes so anyone got any answers yet.

[BreeSin]

Logged in today on my PC and all the fails in my download queue were gone, loaded up the page on my phone and it shows it in my download list, refreshed both my PC and phone and now I have: Final Fantasy: Stormblood Zenos Avatar - Download Error. I click retry and it says my PS4 is not on but I am playing the game right now. I'm going to wait a little more before I contact Sony and ask what is really going on.

[Shirosama]

Well after another hour of talking with sony i got them to escalate the issue to some higher-ups. i'll post the results here when i hear back from them on it. Apparently from what the rep told me its a issue where the license isn't being added to the account after purchasing the game. so we'll see what happens. Im trying to get this resolved not just for myself but for EVERYONE that pre-ordered the game so we can all get in for early access

[ChespinXL]

Having the exact "payment failed" issue...
Pretty stressed now as I think the download will be available tomorrow...