Fatal DirectX Error 11000002

[Shiroraikiri]

because like explained earlier this problem CAN be because of creator but this bug is for amd card from a long time. in creator you can disable game mode etc for avoid the crash

[Velhart]

because like explained earlier this problem CAN be because of creator but this bug is for amd card from a long time. in creator you can disable game mode etc for avoid the crash

Game mode is disabled.

[Antivia]

This issue clearly runs deeper than current AMD drivers being the cause. There are several reports in this thread from individuals using Nvidia cards experiencing the exact same error.

[BellClannel]

This issue clearly runs deeper than current AMD drivers being the cause. There are several reports in this thread from individuals using Nvidia cards experiencing the exact same error.

Were aware that Nvidia people are getting this problem. It is likely that it was probably a recent driver that Nividia put out. Also it could be that those users Windows are messed up. We are not saying it's just AMD users, we see the Nvidia users but there isn't a real pattern to Nvidia graphics cards. (Meaning a lot of different Nvidia graphic cards). AMD users in this thread have the same graphics card and have all had this problem for several months before the creator update. IMO Nividia users should play around with settings, disable overlays and disable the game setting in the new creators update as it is probably the cause for the error.

[SuPeRSoNiCsg]

Hey Guys,

I'm having the same issue "Fatal DirectX Error 11000002" for Weeks now.
Unfortunately I don't have a solution to offer,
but I'm writing to support this Thread,... maybe... someone of Importance is reading this.

I tried a few things mentioned in this and other Threads.


I've had the error with the following setup:

Graphic: (msi) AMD Radeon R9 380
CPU: Intel Core i5 760 2.8 GHz
MB: ASRock P55 Extreme
Ram: 12 GB Kingston HyperX Ram

Windows 10 Pro 64-Bit Version 10.0.15063 (now Creator, but also with Pre-Creator Update)
Latest Radeon Software 17.6.1 and a few older ones

_______________________________
- I did a clean Windows installation to solve the Problem (didn't help...)
- I did not change any Hardware lately
- I'm not having any problems with other Games
_______________________________

Hopefully this Error is fixed with the Stormblood release (fingers crossed)



btw: If someone of Importance is reading this:
It would be nice to get some response from Square-Enix or an community manager in an support forum.
I'm used to better support from other official forums, like in Guild Wars 2 or World of Warcraft.

English is not my native language, so please excuse any misspellings and grammatical errors.

Thank you and have a nice day

[SuPeRSoNiCsg]

Hey Guys,

I'm having the same issue "Fatal DirectX Error 11000002" for Weeks now.
Unfortunately I don't have a solution to offer,
but I'm writing to support this Thread,... maybe... someone of Importance is reading this.

I tried a few things mentioned in this and other Threads.


I've had the error with the following setup:

Graphic: (msi) AMD Radeon R9 380
CPU: Intel Core i5 760 2.8 GHz
MB: ASRock P55 Extreme
Ram: 12 GB Kingston HyperX Ram

Windows 10 Pro 64-Bit Version 10.0.15063 (now Creator, but also with Pre-Creator Update)
Latest Radeon Software 17.6.1 and a few older ones

_______________________________
- I did a clean Windows installation to solve the Problem (didn't help...)
- I did not change any Hardware lately
- I'm not having any problems with other Games
_______________________________

Hopefully this Error is fixed with the Stormblood release (fingers crossed)



btw: If someone of Importance is reading this:
It would be nice to get some response from Square-Enix or an community manager in an support forum.
I'm used to better support from other official forums, like in Guild Wars 2 or World of Warcraft.

English is not my native language, so please excuse any misspellings and grammatical errors.

Thank you and have a nice day

UPDATE:

The Game seems to run stable for 2 days now. Maybe it's fixed with the following things I did. "I hope I don't summon the Error again with this post... "

- I bought Stormblood and tried playing with no driver updates -> got the same error + freezing ingame and while closing the game
then I did the following:

- don't know if it's important, but first I disabled automatic Updates in Windows 10
- clean uninstall of old drivers
- downloaded and installed the "Radeon Software Crimson Edition with AMD Gaming Evolved App"
On the right side: http://support.amd.com/de-de/downloa...%2010%20-%2064
it's the Radeon Software Version 16.10.1

- after that I uninstalled every overlay app, like Raptr, Overwolf and some Videocapture software, which came with the drivers I think

-> Game runs fine in dx11 mode till now!

[TWC1971]

Hi,

I was playing quite happily all day yesterday and prior to that with no issues. This morning I log on and I get a directx error 1000000 I have tried everything from directx9 to video drivers. The game just won't let me play. As I say all I do was switch off the pc last night and turn it back on today.

I have copied my specs here, really don't know what else to try, gutted as was just about to get lvl 50


-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\Tony\Documents
ProxyEnable 0
ProxyServer unspecified
ProxyOverride *.local


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Pro 64-bit (6.2, Build 9200) (15063.rs2_release.170317-1834)
SYSTEM_CPU Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz (8 CPUs), ~3.5GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS F7
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16271.086MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 18703.086MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 116.423GB SYSTEM_FREEDISC_SPACE 19.017GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1863.016GB SYSTEM_FREEDISC_SPACE 1328.414GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS AMD Radeon R9 200 Series
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x67B1)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 4073.469 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8135.543 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 1600 x 900 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\c0313676.inf_amd64_96bbc33bec5c7fae\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0313676.inf_amd64_96bbc33bec5c7fae\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0313676.inf_amd64_96bbc33bec5c7fae\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0313676.inf_amd64_96bbc33bec5c7fae\amdxc64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 22.19.0162.0004
SYSTEM_GRAPHICS_DRIVER_DATE 4/24/2017 01:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
0.0
SYSTEM_GRAPHICS_PIXEL_SHADER 0.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_NO_SUPPORT
SYSTEM_GRAPHICS Intel(R) HD Graphics 4600
SYSTEM_GRAPHICS_DEVICE Unknown
SYSTEM_GRAPHICS_CHIP Intel(R) HD Graphics Family
SYSTEM_GRAPHICS_MAKER Intel Corporation
SYSTEM_GRAPHICS_VRAM 2160 MB
SYSTEM_GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN
SYSTEM_GRAPHICS_DAC Internal
SYSTEM_GRAPHICS_DISPLAY_MODE Unknown
SYSTEM_GRAPHICS_DRIVER igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igd12umd64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 20.19.0015.4624
SYSTEM_GRAPHICS_DRIVER_DATE 3/8/2017 01:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English

SYSTEM_GRAPHICS_PIXEL_SHADER
SYSTEM_GRAPHICS_VERTEX_TEXTURE
SYSTEM_SOUND Speakers (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {9939D1F0-F969-4900-A481-329F2FA6C476}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.7076
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 10/29/2013 00:00:00
SYSTEM_SOUND Realtek Digital Output (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {D84C926A-64D1-4C20-8BE6-76A8E5D05584}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.7076
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 10/29/2013 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {FE0488B0-ECF9-11E5-8001444553540000}
SYSTEM_INPUT_NAME Gaming Mouse G600
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {FE0488B0-ECF9-11E5-8002444553540000}
SYSTEM_INPUT_NAME USB Multimedia Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {FE0488B0-ECF9-11E5-8003444553540000}
SYSTEM_INPUT_NAME USB Multimedia Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 24 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {FE0488B0-ECF9-11E5-8004444553540000}
SYSTEM_INPUT_NAME USB Multimedia Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Fatal DirectX Error 11000002 - Reply to Topic - Google Chrome
Windows Shell Experience Host


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Adobe AIR
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Adobe Flash Player 26 NPAPI
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CCC Help Italian
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Citrix Receiver(Aero)
Kodu Game Lab
Apple Software Update
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Intel(R) Management Engine Components
CCC Help Dutch
Citrix Receiver (HDX Flash Redirection)
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Catalyst Control Center Localization All
Self-service Plug-in
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HS800 Audio Center
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CCC Help Hungarian
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Citrix Authentication Manager
2Publish+
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Realtek Ethernet Controller Driver
AMD Settings
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Online Plug-in
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Bonjour
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-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CCXProcess\CCXProcess.exe 000017BC
C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CCXProcess\libs\node.exe 00003110
C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CoreSync\CoreSync.exe 00003364
C:\Program Files (x86)\Citrix\ICA Client\redirector.exe 00000418
C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\ADS\Adobe Desktop Service.exe 000005B8
C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\IPC\AdobeIPCBroker.exe 00002D30
C:\Program Files (x86)\Garmin\Express Tray\ExpressTray.exe 000032E4
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00002988
C:\Program Files (x86)\Kaspersky Lab\Kaspersky Safe Kids 1.0.0\safekidsui.exe 000025E4
C:\Program Files (x86)\Microsoft Office\root\Office16\ONENOTEM.EXE 000033C4
C:\Program Files\AMD\CNext\CNext\RadeonSettings.exe 000021F4
C:\Program Files\HS800 Audio Center\CPL\FaceLift_x64.exe 000030D0
C:\Program Files\Intel\Intel(R) Rapid Storage Technology\IAStorIcon.exe 000037B8
C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe 00002EE8
C:\Program Files\Windows Defender\MSASCuiL.exe 00001F60
C:\Program Files\WindowsApps\Microsoft.SkypeApp_11.18.614.0_x64__kzf8qxf38zg5c\SkypeHost.exe 00002580
C:\Program Files\iTunes\iTunesHelper.exe 00003098
C:\Users\Tony\AppData\Local\Microsoft\OneDrive\OneDrive.exe 00003140
C:\WINDOWS\Explorer.EXE 00002290
C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 000023F4
C:\WINDOWS\system32\SettingSyncHost.exe 00002D9C
C:\WINDOWS\system32\conhost.exe 00000DD8
C:\WINDOWS\system32\igfxEM.exe 00002198
C:\Windows\System32\RuntimeBroker.exe 00002414
C:\Windows\System32\smartscreen.exe 0000347C
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 000020D4
D:\Games\Steam\Steam.exe 00003228
D:\Games\Steam\bin\cef\cef.win7\steamwebhelper.exe 00002CD4
D:\Games\Steam\steamapps\common\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 000034E8
D:\Games\Steam\steamapps\common\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00000468
c:\windows\system32\sihost.exe 00001B8C
c:\windows\system32\svchost.exe 00002EF0
c:\windows\system32\taskhostw.exe 0000201C