{PUBLIC SERVICE ANOUCEMENT} Unfair Party Dismissal

[Vidu]

The first reply was automated, the ensuing "conversation" of my replies and their stock responses was not. The GM even contacted me in-game only to provide me with the same pre-written stock responses and asked if I had any more inquiries to which I said yes and they ignored.

Ofc they ignored you there - you were trying to hold them liable for something that they're not liable for - did you noticed that half the people here assumed you're trolling (and I'm not sure if they're not actually right about that)? As a GM I would have figured the same - either that or they're not allowed to talk to you anymore as soon as you bring stuff like that up. They told you everything they had to - that is: "We'll look into this matter to see if the kick was unjust or not". What else is there to say?

[Mavrias]

The first reply was automated, the ensuing "conversation" of my replies and their stock responses was not. The GM even contacted me in-game only to provide me with the same pre-written stock responses and asked if I had any more inquiries to which I said yes and they ignored.

Idk if you know this because it doesn't seem like you've actually worked in customer service before, but, we have scripts we generally have to follow. We can be punished for deviating from them too much.

From your previous post, your follow up inquiry was "can I have a refund for this mogstation service?" The answer is no. They tell you this several times before you make the purchase. A GM doesn't need to tell you that and I'm pretty sure that's not under a general in-game GM's jurisdiction.

[Vidu]

To my understanding a GM's role is to be an officiant for questions regarding the rules, it is well within their job description to answer such inquiries. I dont believe its right for someone whos job is to answer questions about the rules to ignore a question regarding the rule.

Question is: Did you asked them to answer a question (like "Is it possible to get a refund?") or were you demanding said refund? You seem to think you're entitled to that refund because you dont like your new server, when its pretty clear that the policy on the mog-station is "no refunds". They did their job properly by telling you "We will look into the issue with the kick". Their job is player-player-interaction or handeling problems with the game (like a bug-report), not refunding mog-station purchases. And again, specially if you were demanding a refund their protocol might require them to shut you down.

[Mavrias]

They have the obligation to atleast provide me a response to say that it is not possible under company policy instead of ignoring it completely.

They answered your question about eight different times before you asked it. If you skipped over the terms and conditions, that's on you.

[Hitsuzen]

Also, differences in playstyle is valid for a kick

No it's not a valid reason. Mature adults discuss the possibility and collectively decide if it is okay to switch strategies or not. Then if not they respectfully thank the player for their input but inform them they will be using the original strategy for whatever reason.

If the player whom had the idea then proceeds to be immature for not getting his way and does not comply with the rest of the team then he may only then be kicked.

[SpookyGhost]

No it's not a valid reason. Mature adults discuss the possibility and collectively decide if it is okay to switch strategies or not. Then if not they respectfully thank the player for their input but inform them they will be using the original strategy for whatever reason.

If the player whom had the idea then proceeds to be immature for not getting his way and does not comply with the rest of the team then he may only then be kicked.

Oh, I didn't know SE specified all that. Can you link a source for this?

[Valkyrie_Lenneth]

Oh, I didn't know SE specified all that. Can you link a source for this?

I'm curious too, especially the "respectfully thank the player for their input" bit.

Besides, if they were having trouble with divebombs, then that party would never have gotten through twisters/dreadknight and the last phase lol. Even if the last phase is the easy part.

[Vidu]

No it's not a valid reason. Mature adults discuss the possibility and collectively decide if it is okay to switch strategies or not.

You might not think its a "valid reason" - from the point of the GMs its a legit reason though. And thats, as good or bad we might consider it, what counts here - you can "legally" remove a person if their playstyle differs from the one the party expects.

You also never know the reason you've been kicked, unless the party tells you that they're going to kick you for excatly that - if that doesnt happen you're left with assumptions (and honestly often enough you'll find that the person complaining about being unrightfully kicked actually did gave their party a reason to remove them - we're never getting to hear the full story, and if its a one sided one thats being told...) In this case the party might aswell have realised that they're not able to clear the content and wanted to get without the 30 minute penalty - so they kicked one person so everyone could leave. Or even if OP feels they expressed the change in strategy in a polite way, the party didnt felt that way (I remember giving advice in a very neutral tone once - and someone got a bit upset by that. And even if I considered that a little petty, I still understood that I might have come off rude, even if that wasnt my intend). Or OP suggested the stragety, the party decided they didnt wanted to follow and only OP did and somehow wiped them by differing there... or, or, or - we dont know.

[Hitsuzen]

Oh, I didn't know SE specified all that. Can you link a source for this?

Either you were raised right with morals or you weren't. Square has little to do with that

[Yahallo]

Either you were raised right with morals or you weren't. Square has little to do with that

Then kicking for different play styles is a valid reason. Whether or not it is morally correct, doesn't directly affect whether or not it is a valid reason; SE determines whether or not it is a valid reason.

Where is the official in-game documents that specifies that playstyle difference were grounds for dismissal? Or is that a word of mouth kinda thing?

Here's the picture that was posted on the forums quite a whiles back of a GM responding to a player ticket: