{PUBLIC SERVICE ANOUCEMENT} Unfair Party Dismissal

[Vidu]

Either way, I think it is the customer support's duty to at least address the paying subscriber's issue like an actual person, not just flood the person's chat with pre-written stock responses that patronizes the user with the promise of a "serious investigation". Customer service 101

And what would you want them to say instead of "We're sorry you had this unpleasent experience and we will look into it?"

[LunaFaye]

If indeed what everyone on the forum has been saying is true that playstyle is a valid reason then the answer should simply be"Sorry you had an unpleasant experience but a difference of playstyle is a valid reason for dismissal." That is what I call addressing the issue, if you are going to take the time to contact the person might as well do your job properly.

You're right, I would have banned you right away, for wasting my time if you came in my chat and would have said, mommy player A kicked me and I don't know why, do something! So why you're not just happy that the person didn't do their job "properly" as you've stated, and go back to playing the game, instead of sitting on the forums complaining about some bs.

[SpookyGhost]

You're right, I would have banned you right away, for wasting my time if you came in my chat and would have said, mommy player A kicked me and I don't know why, do something! So why you're not just happy that the person didn't do their job "properly" as you've stated, and go back to playing the game, instead of sitting on the forums complaining about some bs.

Chill out a bit.

[Mavrias]

If indeed what everyone on the forum has been saying is true that playstyle is a valid reason then the answer should simply be"Sorry you had an unpleasant experience but a difference of playstyle is a valid reason for dismissal." That is what I call addressing the issue, if you are going to take the time to contact the person might as well do your job properly.

First rule of customer service is to get to your customers ASAP regardless of whether you have an actual solution at the time or not. The response you got back was automated. It was essentially "we got your message but it might take us a minute to get to your issue. Please be patient."

[Vidu]

The first reply was automated, the ensuing "conversation" of my replies and their stock responses was not. The GM even contacted me in-game only to provide me with the same pre-written stock responses and asked if I had any more inquiries to which I said yes and they ignored.

Ofc they ignored you there - you were trying to hold them liable for something that they're not liable for - did you noticed that half the people here assumed you're trolling (and I'm not sure if they're not actually right about that)? As a GM I would have figured the same - either that or they're not allowed to talk to you anymore as soon as you bring stuff like that up. They told you everything they had to - that is: "We'll look into this matter to see if the kick was unjust or not". What else is there to say?

[Mavrias]

The first reply was automated, the ensuing "conversation" of my replies and their stock responses was not. The GM even contacted me in-game only to provide me with the same pre-written stock responses and asked if I had any more inquiries to which I said yes and they ignored.

Idk if you know this because it doesn't seem like you've actually worked in customer service before, but, we have scripts we generally have to follow. We can be punished for deviating from them too much.

From your previous post, your follow up inquiry was "can I have a refund for this mogstation service?" The answer is no. They tell you this several times before you make the purchase. A GM doesn't need to tell you that and I'm pretty sure that's not under a general in-game GM's jurisdiction.