Quote Originally Posted by Rifaran_Farronhart View Post
the item did show the promotion, it was sold by amazon and it was 2 days ago and I contacted amazon customer support and they gave me codes that were not long enough and that were invalid, so they were no help.
Did you use those 16 digits code on the redeeming site to get your 20 digits item code ?

this is the redeeming site for the code from amazon.

https://www.ffxivredeem.com/