bought ps credit code to get dlc promo fail

[Averax]

How did you buy this anyways if you live in Canada?

From what I read on amazon about PSN cardds

So that would mean the issue lies with the PSN card, which has pretty much nothing to do with FFXIV. In which case their best bet is to ask Amazon for a refund or account credit that they can use to buy something they can use in canada.

In either case, they'll still get their promo code eventually.