[Help Please] Non responses to reported technical issues

[Rizon]

OK SE I surrender you win. As usual you completely ignored a customers concerns regarding your product. I tried everything that others have suggested including spending money for a third party program to help get this download.......to no avail. As such I have deleted the game from my PSPro and will not try again. I now consider the money spent for FFXIV ARR and Heavensward to be totally wasted (not that you care you already got it). Maybe you should take that moneyy and invest it into some rudimentry customer service. People should not have to go through this aggravation just to download your product. At least this happened before I through good after bad and ordered Stormblood for the PSPro. Don't even know why I am writing this as you will probably ignore it too.

[Lexia]

OK SE I surrender you win. As usual you completely ignored a customers concerns regarding your product. I tried everything that others have suggested including spending money for a third party program to help get this download.......to no avail. As such I have deleted the game from my PSPro and will not try again. I now consider the money spent for FFXIV ARR and Heavensward to be totally wasted (not that you care you already got it). Maybe you should take that moneyy and invest it into some rudimentry customer service. People should not have to go through this aggravation just to download your product. At least this happened before I through good after bad and ordered Stormblood for the PSPro. Don't even know why I am writing this as you will probably ignore it too.

Just a question did you try to contact SE directly through chat or phone? You are going to get very little help if any directly from SE here on the forums as it mainly just peer to peer support and for people to talk about the game.

[Rizon]

Just a question did you try to contact SE directly through chat or phone? You are going to get very little help if any directly from SE here on the forums as it mainly just peer to peer support and for people to talk about the game.

Have you ever tried to deal with their customer service. The few time I tried to use the telephone My battery ranout of power before an agent picked up ( I use a cell as my primary phone). Trying to make contact via chat is just as bad.

[Lexia]

Have you ever tried to deal with their customer service. The few time I tried to use the telephone My battery ranout of power before an agent picked up ( I use a cell as my primary phone). Trying to make contact via chat is just as bad.

Yes I have I have dealt with SE support dating back as far as 2004 when XI was on the PS2, also dealt with SE support for XIV matters also.

[Rizon]

Yes I have I have dealt with SE support dating back as far as 2004 when XI was on the PS2, also dealt with SE support for XIV matters also.

I congratulate you, you have had much better fortune then I ever had with them and I have been playing online with them just as long as you have. Suffice it to say I believe that there is no legitimate reason for me or anyone else to jump through these hoops to get something we paid for. We will just leave it to the fact that I will no longer attempt to download to my new PSPro and pray that I never run into this problem on my PC. Good day all