Revelations from Patch 3.56

[CyrilLucifer]

snip.

Pretty much this.

The same goes with Igeyorhm. The lore book had some neat background on her, on how she is ashamed and seeks redemption by working even harder for her cause - yet in-game she lacks any such presentation. Depth to both sides is something I appreciate in storytelling, not necessarily "grit" and "edginess."
I think it's fair to want both sides to be equally represented, with our side not always being the squeaky clean victor (which 3.4 and the WoD did a lovely job of and I hope to see more of in the future).