Rude Service from Square Chat Support Regarding PS4 Issue No Valid Services License

[Moonfish]

Here's the last line I got from the last Square support rep i spoke to:

Agent E：You need to contact SONY
Agent E：and request a refund
Agent E：And then purchase the bundle on the correct PSN ID, now I do have to let you go since this issue falls under SONY. Thank you again for contacting Square Enix Support and you have an AWESOME DAY!

...

I had this exact same problem, I contacted Sony about it ( didn't even occur to me to all to Square ) and they were anything but helpful. I had to get my bank involved.

[BigRed5392]

snipe

It isn't hard to know which account your on. ps4 UI/hud plasters your account name on every screen. The op goofed something hard to goof, and is taking it out on customer service. i just pre-order storm blood CE for me g/f with her b-day money and it was easy. pretty much

direction up (you see your account name) click store, search item, select item, asks for funds, input finds, verify funds and account, click ok. at any point of seeing the account name being wrong, you can click cancel.

also psn id and SE id are linked. each psn needs it's own SE id, and game key. It isn't hard to realize wrong accounts.

[Arkyne]

There doesn't need to be a big manual to buy the game. Something as simple as a notification before purchasing the game such as: "Please ensure you are purchasing this game with the PSN ID that is linked to your Square Enix account. It will only work on that account". This one line may avoid a lot of trouble afterwards. Yes, some people may blow right past it, but it may actually help.

Anyway, I wrote this when I was pretty upset and frustrated, so yes, I can understand that Square cs must put up with a lot of terrible stuff. I appreciate the feedback.

[Lexia]

There doesn't need to be a big manual to buy the game. Something as simple as a notification before purchasing the game such as: "Please ensure you are purchasing this game with the PSN ID that is linked to your Square Enix account. It will only work on that account". This one line may avoid a lot of trouble afterwards. Yes, some people may blow right past it, but it may actually help.

Anyway, I wrote this when I was pretty upset and frustrated, so yes, I can understand that Square cs must put up with a lot of terrible stuff. I appreciate the feedback.

Turn on require password to purchase, if you enter wrong password you will know you on wrong account.