Rude Service from Square Chat Support Regarding PS4 Issue No Valid Services License

[Arkyne]

from what I read , i don't see anything rude from SE support , and they gave you the right solution to your problem which was contacting SONY

I don't see it as you do. And yes they sent me to Sony to get a refund, which I may or may not get. But once again, ALL of this could have been avoided with systems in place to inform and verify this sort of thing.

[Valkyrie_Lenneth]

As an mmo, it requires the license to play. Its not like single player games. Either way, SE couldn't have done anything, as its tied to the playstation account.

[dragorian]

I'm you, you're self was no rude as you spoke right.

[BigRed5392]

expect this was a sony issue not an SE issue. SE stated multiple times to contact sony, not SE. put yourself in their shoes, you get idiots calling about problem they can'r help with and like to make a stink being rude to them.

[Shougun]

I was expecting like

"if that is all you needed then"
"no it's not"
"*click*"

lol.

Not as bad as I expected. SE has some silly systems in place but in this case, seems like it's the playstation store . with very little SE could do.

Unless there is some example of other games letting you switch licences (but still maintain license, not games that let you account share that's different) it might just literally be SE's hands tied. Console rules are pretty strict, little tyrants of their device lol. Sometimes rightfully so.. but it can come to annoying consequence (perhaps there is an option but SE has to pay for it :3).

Never called Sony CS so I have no idea what that's like but I wish you luck with them~

[Arkyne]

I was expecting like

"if that is all you needed then"
"no it's not"
"*click*"

it sort of was like that. he did end chat, but yes, I suppose there was not more to be done. Just not that nice.

I am getting that it's a Sony thing, but it would have been averted with a better system to check all requirements are in place before spending the money.

[Valkyrie_Lenneth]

it sort of was like that. he did end chat, but yes, I suppose there was not more to be done. Just not that nice.

I am getting that it's a Sony thing, but it would have been averted with a better system to check all requirements are in place before spending the money.

What requirements tho? It asks you to confirm. Unless you have it set to require a password when you checkout, thats probably the only way to know which account you are on if you have more than one.

[Shougun]

it sort of was like that. he did end chat, but yes, I suppose there was not more to be done. Just not that nice.

I am getting that it's a Sony thing, but it would have been averted with a better system to check all requirements are in place before spending the money.

Depending on where it was sold yeah absolutely, I don't mess with the Sony stuff much (don't have a PS4), so I'm curious if that's even a thing Sony offers merchants (like even if SE wanted to, could they?).

Having to have an instruction manual before even making a purchase is pretty silly, that's after you have the product and need to make it work - not how to figure how to return it lol. But again, not sure SE could do more on the store? Seems more like a Sony issue, where Sony could improve their service for merchants and consumers.

I'm glad SE is trying to make a bunch of graphs and charts for purchasing SB as for a while iirc ARR (maybe HW) was a little bit like "what?" on the forums. Well if you have a ps3, a 4, the moon is 90 degrees to the sun and lined up with Pluto while you have steam and live in the EU, then you buy this set (not that bad, but it felt a bit weird :P).

Just for record sake you should update what Sony said so people can search via google later and maybe see what you had to do, I imagine you're not the first with this issue. If SE can help stop problems easily then it'd be nice if they can, I wasn't trying to say having to call CS right after making a purchase is fun lol, just that maybe SE has no option to help either except maybe add it to a silly product detail no one will read "FINAL FANTASY, AN ADVENTURE GAME--- WAIT DONT BUY THIS ON THE WRONG ACCOUNT" .

As for the SE CS, I imagine the cap AWESOME wasn't mean to be bad, but I imagine having to make the call already put you in a less than excited mood - painted everything the wrong color on SE's end. Bet it was meant well.

[BigRed5392]

snipe

It isn't hard to know which account your on. ps4 UI/hud plasters your account name on every screen. The op goofed something hard to goof, and is taking it out on customer service. i just pre-order storm blood CE for me g/f with her b-day money and it was easy. pretty much

direction up (you see your account name) click store, search item, select item, asks for funds, input finds, verify funds and account, click ok. at any point of seeing the account name being wrong, you can click cancel.

also psn id and SE id are linked. each psn needs it's own SE id, and game key. It isn't hard to realize wrong accounts.

[Arkyne]

There doesn't need to be a big manual to buy the game. Something as simple as a notification before purchasing the game such as: "Please ensure you are purchasing this game with the PSN ID that is linked to your Square Enix account. It will only work on that account". This one line may avoid a lot of trouble afterwards. Yes, some people may blow right past it, but it may actually help.

Anyway, I wrote this when I was pretty upset and frustrated, so yes, I can understand that Square cs must put up with a lot of terrible stuff. I appreciate the feedback.