Rude Service from Square Chat Support Regarding PS4 Issue No Valid Services License

[Valkyrie_Lenneth]

As an mmo, it requires the license to play. Its not like single player games. Either way, SE couldn't have done anything, as its tied to the playstation account.

[dragorian]

I'm you, you're self was no rude as you spoke right.

[BigRed5392]

expect this was a sony issue not an SE issue. SE stated multiple times to contact sony, not SE. put yourself in their shoes, you get idiots calling about problem they can'r help with and like to make a stink being rude to them.

[Shougun]

I was expecting like

"if that is all you needed then"
"no it's not"
"*click*"

lol.

Not as bad as I expected. SE has some silly systems in place but in this case, seems like it's the playstation store . with very little SE could do.

Unless there is some example of other games letting you switch licences (but still maintain license, not games that let you account share that's different) it might just literally be SE's hands tied. Console rules are pretty strict, little tyrants of their device lol. Sometimes rightfully so.. but it can come to annoying consequence (perhaps there is an option but SE has to pay for it :3).

Never called Sony CS so I have no idea what that's like but I wish you luck with them~

[SturmChurro]

Maybe condescending depending on the context, but rude was me chatting to a "Vinard Singh" or whatever on EA complete with broken English last night.

[Arkyne]

I was expecting like

"if that is all you needed then"
"no it's not"
"*click*"

it sort of was like that. he did end chat, but yes, I suppose there was not more to be done. Just not that nice.

I am getting that it's a Sony thing, but it would have been averted with a better system to check all requirements are in place before spending the money.

[Valkyrie_Lenneth]

it sort of was like that. he did end chat, but yes, I suppose there was not more to be done. Just not that nice.

I am getting that it's a Sony thing, but it would have been averted with a better system to check all requirements are in place before spending the money.

What requirements tho? It asks you to confirm. Unless you have it set to require a password when you checkout, thats probably the only way to know which account you are on if you have more than one.

[Lukha]

So basically you're complaining because you feel that SE's customer service script is condescending? Because that's what this is; 'Have an AWESOME DAY' is, I guarantee you, either what they are required to end every single contact with (most likely), or one of several possible contact enders that they are required to use.

That's how customer service works in most professional companies; you're given a 'script' to follow and you must follow it or face discipline, even in cases where it ends up being wildly inappropriate in context; for instance, when I used to work for a major time-share chain, we were supposed to end every call with 'my pleasure'. This was absolutely hilarious when you would end a call with a customer positively livid at you and the company (Which was quite common during busy season).

[Shougun]

it sort of was like that. he did end chat, but yes, I suppose there was not more to be done. Just not that nice.

I am getting that it's a Sony thing, but it would have been averted with a better system to check all requirements are in place before spending the money.

Depending on where it was sold yeah absolutely, I don't mess with the Sony stuff much (don't have a PS4), so I'm curious if that's even a thing Sony offers merchants (like even if SE wanted to, could they?).

Having to have an instruction manual before even making a purchase is pretty silly, that's after you have the product and need to make it work - not how to figure how to return it lol. But again, not sure SE could do more on the store? Seems more like a Sony issue, where Sony could improve their service for merchants and consumers.

I'm glad SE is trying to make a bunch of graphs and charts for purchasing SB as for a while iirc ARR (maybe HW) was a little bit like "what?" on the forums. Well if you have a ps3, a 4, the moon is 90 degrees to the sun and lined up with Pluto while you have steam and live in the EU, then you buy this set (not that bad, but it felt a bit weird :P).

Just for record sake you should update what Sony said so people can search via google later and maybe see what you had to do, I imagine you're not the first with this issue. If SE can help stop problems easily then it'd be nice if they can, I wasn't trying to say having to call CS right after making a purchase is fun lol, just that maybe SE has no option to help either except maybe add it to a silly product detail no one will read "FINAL FANTASY, AN ADVENTURE GAME--- WAIT DONT BUY THIS ON THE WRONG ACCOUNT" .

As for the SE CS, I imagine the cap AWESOME wasn't mean to be bad, but I imagine having to make the call already put you in a less than excited mood - painted everything the wrong color on SE's end. Bet it was meant well.

[Sated]

The only thing I found off-putting about their response is the random linebreaks, but I guess that can happen when they aren't copy pasting answers.

It sounds like they understood the issue you were experiencing and explained who could help you, since they didn't have the means to. The only way they could have been more helpful is if they provided a link to SONY's support page, but I've seen people call even that helpful gesture "condescending" in a sort of "Here let me Google that for you" kinda way.