Race unlocking hairstyles, hempen sets, butt slider, customization, addressed:

[Naunet]

Customization (more face options): Character data is sent constantly back and forth between the game and the servers (JSON), which deals with packets. If they added more customization, it would increase packet size, causing stress on characters and the game.

This always makes me lol. The MMO that has super limited character customization has devs that claim adding more would put stress on the game. They need to learn what other MMOs do.

It's not the server capacity on SEs end that is the main issue (although they do appear to be having stability problems lately), it is the reliability of the internet providers and the data throughput to the users systems.

If it wasn't SE's fault, then way more MMOs would have these problems. Except they don't. Because it's all on SE.