Having a video game ruined isn't a traumatizing event. If it is then you need to sort your life. This is not something that should be a violation of ToS. BL the person if they are saying something you don't like whether it is related to games, religion, politics, or just a bad attitude. If it is something that's actually bad behavior which violates ToS or simply basic decency then report them if you feel it necessary.

Someone spoiling some other video game is not a reason for them to be banned (temp or perm) from this game. Get over yourselves.