Constant lag freezes, DCs and bad customer support.

[BluexBird]

Hi, these are two traces I ran just now, right after I noticed I was STILL getting freezes:



The first one is to NCSOFT servers from Guild Wars 2. They're located in Austin, Texas.

The second one is to what I'm guessing is the Jenova servers since that's the IP my client always seems to connect to. They're located in Montreal, Canada.

I played Guild Wars 2 for like an hour. No freezes. Only 1 packet lost.

Hopped back into FFXIV, 10 minutes later... 6 packets time out, and then the connection reestablishes. In the game, this translates to a 30 seconds or so of freezing, with the game going back to normal after those 30 seconds.

What's more, yesterday I timed the frequency of the freezes to see at which interval they happen. It's every 13 minutes, to the point where I was pretty much able to predict when the next freeze was about to hit with a 30-second margin of error.

You can't seriously tell me this is my ISPs fault, or even Level 3's fault. Especially when this just suddenly started happening. Especially not when it's 6 packets dropping precisely every 13 minutes. Especially not when it's just FFXIV that has this problem.

EDIT - this is what the drops look like: