Since I've never received a response from SE, I'm posting this thread to explain why I'm leaving FFXIV. This game has a ton of great features, but the bad ones are intolerable.

1) RNG - How many times must I miss at 95%? In a row?
2) Favors - complete AIDS. should be 100% drop rate. See #1 above
3) Scrip - gating access to end-game gear is stupid. If I want to work hard, I should be able to achieve gear sets.
4) Retainers - the banking system in this game is the worst I've seen in 20 MMOs over the last 10 years.
5) Gold farmers - continual spam, enough said. Provide a filter
6) Savage Raids - content tuned too high. Should be possible to clear with available gear, always.
7) Customer Service - does not exist. No GMs, no phone number, no email, no response.

I'm sure nobody cares. Especially the devs. So thanks for letting me vent. See you never again!