Unable to log in on PS4 :(

[BraveheartRamo]

I received the following update from Care:

If you are disconnected during play or logged out due to an unstable connection, there is a possibility of a transmission issue.

Please try these steps to see if they resolve the issue.

1)Perform a connectivity test on your PlayStation®4
Test to see whether your PlayStation®4 is properly connected to the network.

From the home menu, select "Settings" > "Network Settings" > "Internet Connectivity Test" to perform the test.

2)Perform a system update on your PlayStation®4
Perform the most recent system update and then try a version update for "FFXIV: ARR"
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Its either im really dumb or someone explain to me if they are serious.

[Shiro_nekomata]

I received the following update from Care:

If you are disconnected during play or logged out due to an unstable connection, there is a possibility of a transmission issue.

Please try these steps to see if they resolve the issue.

1)Perform a connectivity test on your PlayStation®4
Test to see whether your PlayStation®4 is properly connected to the network.

From the home menu, select "Settings" > "Network Settings" > "Internet Connectivity Test" to perform the test.

2)Perform a system update on your PlayStation®4
Perform the most recent system update and then try a version update for "FFXIV: ARR"
-----

Its either im really dumb or someone explain to me if they are serious.

This is stupid, don't let them get away with this!

[BraveheartRamo]

This is stupid, don't let them get away with this!

I send a "good" tweet @Etisalat_Care and got a response to follow up in less than 30 min. No more emails from now on from my end, now ill just keep tweeting. Ill send them my ticket number and wait for further update.

Good news: They've escalated my complaint and it reached the "Etisalat Prestige Care" team (lol). It sounds promising though.. here's the email:

"In reference to your email below, we apologize for the delay in reply and inconvenience caused. Please be advised that we have escalated the case with complaint number 15xxxxxx. This will be rectified within 24 hours and you shall be updated. Rest assured that the matter is given high priority and it will be resolved as soon as possible. We appreciate your patience and understanding regarding the matter."

I can see the light at the end of the tunnel.

Thanks Xeino for the update, that should shed a light to our issue

[Shiro_nekomata]

Did anyone try to get a technician to their house? so they can see the problem by their own eyes.

[Raines_IX]

Did anyone try to get a technician to their house? so they can see the problem by their own eyes.

This sounds like a good idea.

[Sheri]

I received the following update from Care:

If you are disconnected during play or logged out due to an unstable connection, there is a possibility of a transmission issue.

Please try these steps to see if they resolve the issue.

1)Perform a connectivity test on your PlayStation®4
Test to see whether your PlayStation®4 is properly connected to the network.

From the home menu, select "Settings" > "Network Settings" > "Internet Connectivity Test" to perform the test.

2)Perform a system update on your PlayStation®4
Perform the most recent system update and then try a version update for "FFXIV: ARR"
-----

Its either im really dumb or someone explain to me if they are serious.

Sorry. I just...couldn't not laugh LOL. really Etisalat? and after great effort, they explained that water is water.