Unable to log in on PS4 :(

[XeinoLoco]

Breaking News:

I've spoken to an SE agent who was able to provide me with vital information regarding our issue.

"After completing a Trace Route test to your Public IP Address, we are indeed detecting data packet-loss at the following server/location:

[SERVER URL: lon-ra-ge-1-0.emix.net.ae /IP ADDRESS: 195.229.4.71]

This may be the reason for your ongoing connection/communication issue. This is usually caused by an active firewall/security protocol currently active on this "backbone" server, and is interrupting the data packets required to communicate with the FFXIV servers. Unfortunately, as this is a "backbone" server utilized by your Internet Service Provider, this would have to be rectified by your ISP by either removing any active firewalls/security protocols, and/or re-routing your network settings to bypass that server/location entirely.

If they attempt to do this and you are still experiencing issues I would suggest asking a Line Technician to come out to your house. Most ISPs offer this service and it is free of charge. If they make an adjustment at this point and it doesn't fix the issue I would definitely say give this a try."

[XeinoLoco]

After completing a Trace Route test to your Public IP Address, we are indeed detecting data packet-loss at the following server/location:

[SERVER URL: lon-ra-ge-1-0.emix.net.ae /IP ADDRESS: 195.229.4.71]

This may be the reason for your ongoing connection/communication issue. This is usually caused by an active firewall/security protocol currently active on this "backbone" server, and is interrupting the data packets required to communicate with the FFXIV servers. Unfortunately, as this is a "backbone" server utilized by your Internet Service Provider, this would have to be rectified by your ISP by either removing any active firewalls/security protocols, and/or re-routing your network settings to bypass that server/location entirely.

I don't know how to reach someone in Etisalat, Abu Dhabi who understands what any of that means, or someone that has the power to do anything regarding that. So I'll need everyone who has this problem to contact Etisalat in their area and give them the information quoted above.

[Sheri]

got the following reply from PSN: /sigh

That error code means that your console is having trouble sending data to us over the internet. Most of the time this is fixed by opening up certain ports on your internet router, but don't worry, it's really easy to do!

It’ll be helpful if you can dig out your internet provider's router user guide, as some routers have slightly different ways of changing these settings.

Just look for instructions on how to change port forwarding in your user manual, or contact your internet service provider for advice.

To make sure that you can get online, make sure that you have the following ports opened:

TCP Ports: 80, 443, 465, 993, 3478, 3479, 3480, 5223, 8080 and 10070 - 10080
UDP Ports: 3478, 3479, 3658, and 10070

Additional ports used for other specific functions/features are:

TCP: 9293 (for Remote Play & Remote Start)
TCP: 1935, 2805~2899, 6667 (for viewing or hosting Live Broadcasting)
TCP: 9309 (for Content Manager Assistant)
UDP: 9293 (for Remote Play & Remote Start)
UDP: 9309 (for Content Manager Assistant)

If you're unsure how to open these ports, you can contact your router supplier or a trusted technician for assistance.

Feel free to drop us a line or give us a call to speak to one of our team if you’re still having problems.

[BraveheartRamo]

got the following reply from PSN: /sigh

Thanks Sheri, I know there may be no outcome but will try it anyways on my Linksys router. Will confirm back in prolly couple of hours.

[BraveheartRamo]

got the following reply from PSN: /sigh

Sheri, I tried it and didnt work. Well as expected but i loved the looks of this list on my port forwarding table, i felt like an IT professional.

[Sheri]

Sheri, I tried it and didnt work. Well as expected but i loved the looks of this list on my port forwarding table, i felt like an IT professional.

I thought that would be the case as well.. (>A<) Haha, well that's the spirits! I agree with what the other players said, the companies should be communicating to each other to resolve the issue. I Hope SE does something about it as it affect an entire player-base. /pray

[evscal]

got the following reply from PSN: /sigh

Lol, what a list. I'll try adding these tomorrow, thanks for posting em.

Appreciate everyone posting updates/info here. Hopefully something nudges in a good direction!