Unable to log in on PS4 :(

[XeinoLoco]

After completing a Trace Route test to your Public IP Address, we are indeed detecting data packet-loss at the following server/location:

[SERVER URL: lon-ra-ge-1-0.emix.net.ae /IP ADDRESS: 195.229.4.71]

This may be the reason for your ongoing connection/communication issue. This is usually caused by an active firewall/security protocol currently active on this "backbone" server, and is interrupting the data packets required to communicate with the FFXIV servers. Unfortunately, as this is a "backbone" server utilized by your Internet Service Provider, this would have to be rectified by your ISP by either removing any active firewalls/security protocols, and/or re-routing your network settings to bypass that server/location entirely.

I don't know how to reach someone in Etisalat, Abu Dhabi who understands what any of that means, or someone that has the power to do anything regarding that. So I'll need everyone who has this problem to contact Etisalat in their area and give them the information quoted above.

[Kamote]

The first thing to do would be to try connecting your console to your router directly using a wired cable if you are using wireless internet and then ensuring that the correct ports have been forwarded on your router. You can find out more about forwarding ports on the site http://portforward.com/english/appli...l_Fantasy_XIV/ you should be able to follow the instructions on that site to forward the correct ports FINAL FANTASY XIV: Online needs and you will not download any additional software from that site as it is not necessary.

If that does not help we would recommend making some adjustments to your network settings by following the instructions below :

- Start PlayStation 4
- Go to settings
- Go to network
- Select setup internet connection
- Select Use a LAN cable (or wi-fi if that?s what you are using)
- Select Custom (there?s several pages to go through here. For settings other than MTU and DNS servers, if there are specific settings your network connection has to use, feel free to set them up rather than using automatic settings)

- IP Address (set to automatic)
- DHCP host name (set to ?Do Not Specify?)
- DNS Settings (set to Manual)
- Primary: 8.8.8.8
- Secondary: 8.8.4.4
- MTU Settings (set to Manual)
- At default this would be 1500. Try setting it to 1470. You can experiment with this setting a little bit, but we would not recommend you go below 1400.
- Proxy (set to ?Do Not Use?)

- Now test the connection


This was sent to me by SE to try. still at work atm so i cant try it out myself, you guys could give it a whirl, if you haven't yet, and maybe it might work on 01 or 02 of us. *crossing fingers*

[XeinoLoco]

I've opened all ports to FFXIV servers and I've played with the MTU settings, none of that works. We've found the problem, and it's not on our end at home (has nothing to do with network or router settings). Read what I posted above.

[genos]

The first thing to do would be to try connecting your console to your router directly using a wired cable if you are using wireless internet and then ensuring that the correct ports have been forwarded on your router. You can find out more about forwarding ports on the site http://portforward.com/english/appli...l_Fantasy_XIV/ you should be able to follow the instructions on that site to forward the correct ports FINAL FANTASY XIV: Online needs and you will not download any additional software from that site as it is not necessary.

If that does not help we would recommend making some adjustments to your network settings by following the instructions below :

- Start PlayStation 4
- Go to settings
- Go to network
- Select setup internet connection
- Select Use a LAN cable (or wi-fi if that?s what you are using)
- Select Custom (there?s several pages to go through here. For settings other than MTU and DNS servers, if there are specific settings your network connection has to use, feel free to set them up rather than using automatic settings)

- IP Address (set to automatic)
- DHCP host name (set to ?Do Not Specify?)
- DNS Settings (set to Manual)
- Primary: 8.8.8.8
- Secondary: 8.8.4.4
- MTU Settings (set to Manual)
- At default this would be 1500. Try setting it to 1470. You can experiment with this setting a little bit, but we would not recommend you go below 1400.
- Proxy (set to ?Do Not Use?)

- Now test the connection


This was sent to me by SE to try. still at work atm so i cant try it out myself, you guys could give it a whirl, if you haven't yet, and maybe it might work on 01 or 02 of us. *crossing fingers*

I just tried it, reduced my download speed from 49mbps to 27mbps, and nope didn't work, still getting the same error.

[EDIT: I've also did all that port forwarding process and still no use.]

[Kamote]

i have read what you read above as you can clearly see, i can understand english. i am just giving another way for others to try to hopefully get their game to work. please read my post above as well.

you guys could give it a whirl, if you haven't yet, and maybe it might work on 01 or 02 of us. *crossing fingers*

[evscal]

thanks to everyone posting tips. i'm headed to one of etisalat's offices tomorrow (cause their online billing isn't working... lol) and will ask about this issue. it's just very odd that this is happening so suddenly. i experienced packet loss several months ago, but that only caused me to disconnect until a tech came and changed the cables.

[XeinoLoco]

If you do manage to find someone who understands data loss and firewalls, make sure you give them the IP address 195.229.4.71 which is where the data gets cut off. Good luck!

[genos]

I called Etisalat, gave me their primary and secondary DNS addresses, didn't work, they apologized said that's all they could do :/

anyways here it is if anyone needs them:

Primary: 195.229.241.222
Secondary: 213.42.20.20

[miss-wanted]

Then its a psn problem believe me :/

[gtavaddict]

Then its a psn problem believe me :/

I double that.