Emergencies can be planned ahead of time?

[DragonSlayer45]

Its an unplanned maintenance that no one knew about until... earlier today, I think? That falls under the definition of emergency.

[Lexia]

Its an unplanned maintenance that no one knew about until... earlier today, I think? That falls under the definition of emergency.

Not really emergency is

a serious, unexpected, and often dangerous situation requiring immediate action.

so by that definition shouldn't they done the maintenance earlier in the day instead of waiting 15 hours after they posted that there was going to be maintenance?

But I will move on nothing more to see here I guess.

[AnimaAnimus]

You just answered your own question...

This maintenance was...

"unexpected"

SE felt the problem needing fixing was

"serious"

and

"required immediate action"

which 24 hr notice is typically considered immediate for these situations, immediate is a very flexible word since I could say immediately and mean right now or say I need to leave immediately and mean tomorrow.

[Daenarys_Targaryen]

I think its more SE has a certain amount of time a year (as proposed by an SLA) that the servers have to be up, then downtime for proper server failures etc. Then anyhing outside of this requires them to post about it to warn the customer that there will be maintenance and they must give X amount of hours notice.

I've worked with this sort of stuff server downtime etc. I imagine it would be the same for SE.

[Bracken]

Op... really!?

[NoahArks]

I don't think you can plan ahead emergencies. They are called a emergency for a reason. It's like getting hit by a car, but has something important to do that day. The person has to go to the hospital and misses the important thing he had to do. The way you're saying it the person should've planned ahead to get hit on a different day.

[Lan_Mantear]

This thread put a smile on my face. :-)

Emergency in this instance doesn't mean life or death. Simply put, it means: "We found an issue, so we are scheduling time outside of patch intervals to address it." In the realm of IT, an event occurring between scheduled Maintenance times are deemed "Emergency" so that people take note of it and give it the urgency it deserves.

With the exception of servers just shutting off. All these events need to be planned and scheduled regardless of severity. Otherwise, SE will get a backlash of customers complaints, that can go up the food chain and cause people to lose their jobs.

[Felis]

Not really emergency is


so by that definition shouldn't they done the maintenance earlier in the day instead of waiting 15 hours after they posted that there was going to be maintenance?

But I will move on nothing more to see here I guess.

You want it more that they turn off the servers before giving out infos and warnings?

devs:" bug fix is ready. shut down the servers. we can write the infos about it on Lodestone later"

[SendohJin]

I don't think you can plan ahead emergencies. They are called a emergency for a reason. It's like getting hit by a car, but has something important to do that day. The person has to go to the hospital and misses the important thing he had to do. The way you're saying it the person should've planned ahead to get hit on a different day.

sure you can. you get hit by a car and the ambulance comes and takes you to an emergency room. they might stop the bleeding in the ER that doesn't mean you go straight to the OR. maintenance is the operation, you can still have that scheduled after diagnosing the problem.

[Gilraen]

Between all the threads calling for compensation for planned maintenances, more notice of when maintenances occur and maintenances taking too long, the topic of emergency maintenances getting too much prior notice seems... counter-intuitive. I mean, there really was a thread asking for more notice of upcoming patches... And here we are, timely notice of an upcoming patch and a fairly urgent patch at that, and it's considered too much notice by the originator. Can't win them all, eh Square...