Quote Originally Posted by RocheKat View Post
So you are OK with paying for a product but not being able to use it?
The product (servers) are however working just fine. It's your connection to the servers that has the problem. Your Internet provider chooses how you get to their server and it's their choice of routes which puts you down a path that causes lag on route.

Square Enix have no control over how you are routed to their server, neither do they have any control of any of the nodes on the Internet not managed by them (i.e. all of them before you get to their server!).

SE created a thread so that players can leave feedback and so they can be seen to be actually doing something, but realistically there isn't anything they can do outside of attempting to contact them and saying "Your users are having problems connecting to us, can you pretty please route around the problem networks?". Your ISP likely won't even listen to them because Square Enix isn't their customer. You are.

There is unfortunately no quick fix, but if you look in that feedback thread the same ISP names keep popping up (Orange being the main one!) and the amount of people who haven't actually reported it to their ISP...

Yes it might be Square Enix's game, but you need to talk to your ISP. If enough customers actually did that then they might actually pay attention and do something.

Square Enix cannot fix this, your ISP must do it.