Any word on what is causing a handful of us to lag?

[Ashelia_Ferron]

Ummm... "We have received a lot of positive feedback from many European players reporting an improved game experience since the launch of the European data center. However, we understand that some users have begun to experience latency/connection issues over the last week since the launch on 20th October."

Notice it says European players and European data center. I have contacted them in game and out... the only response anyone gets is from you... who appears to be nothing but an SE apologist. I have played a lot of different games on a lot of different ISPs and never had an issue like this. Me fixing the problem with third party options that cost money is not an option. Me having to deal with my isp to try and fix network issues in another country is not an option.

I wouldn't accept this type of issue from any other online content provider and I sure as hell won't start accepting it from SE.

Okay, then bye? Do you want someone to agree with you or something? Venting about how you're not going to sub anymore doesn't change anything.

If you don't want to sub anymore that's your problem. Don't expect the forum masses to become sympathetic

[RocheKat]

Okay, then bye? Do you want someone to agree with you or something? Venting about how you're not going to sub anymore doesn't change anything.

If you don't want to sub anymore that's your problem. Don't expect the forum masses to become sympathetic

So you are OK with paying for a product but not being able to use it? It is this kind of thinking that allows businesses to get away with the crap they do. Game developers are among the worst offenders of producing crap and charging people for it. This fanboy style defense is exactly why they get away with it and I see it on every forum of every game that has some kind of major issues.

I am not venting about how I don't want to sub anymore. I am venting about how their awful support is going to lose them my money... making sure it is clear to them in multiple formats.

[Ashelia_Ferron]

So you are OK with paying for a product but not being able to use it? It is this kind of thinking that allows businesses to get away with the crap they do. Game developers are among the worst offenders of producing crap and charging people for it. This fanboy style defense is exactly why they get away with it and I see it on every forum of every game that has some kind of major issues.

I am not venting about how I don't want to sub anymore. I am venting about how their awful support is going to lose them my money... making sure it is clear to them in multiple formats.

If a product doesn't work, no, I don't pay for it. But my connection is perfectly fine.

If it suddenly became not fine, I certainly wouldn't rant about it in a forum. I'd contact directly. And of I got no response, then I'd be done with them and that's that.

There's no need to get all up in arms in a public community forum

[worldofneil]

So you are OK with paying for a product but not being able to use it?

The product (servers) are however working just fine. It's your connection to the servers that has the problem. Your Internet provider chooses how you get to their server and it's their choice of routes which puts you down a path that causes lag on route.

Square Enix have no control over how you are routed to their server, neither do they have any control of any of the nodes on the Internet not managed by them (i.e. all of them before you get to their server!).

SE created a thread so that players can leave feedback and so they can be seen to be actually doing something, but realistically there isn't anything they can do outside of attempting to contact them and saying "Your users are having problems connecting to us, can you pretty please route around the problem networks?". Your ISP likely won't even listen to them because Square Enix isn't their customer. You are.

There is unfortunately no quick fix, but if you look in that feedback thread the same ISP names keep popping up (Orange being the main one!) and the amount of people who haven't actually reported it to their ISP...

Yes it might be Square Enix's game, but you need to talk to your ISP. If enough customers actually did that then they might actually pay attention and do something.

Square Enix cannot fix this, your ISP must do it.

[RocheKat]

The product (servers) are however working just fine. It's your connection to the servers that has the problem. Your Internet provider chooses how you get to their server and it's their choice of routes which puts you down a path that causes lag on route.

Square Enix have no control over how you are routed to their server, neither do they have any control of any of the nodes on the Internet not managed by them (i.e. all of them before you get to their server!).

SE created a thread so that players can leave feedback and so they can be seen to be actually doing something, but realistically there isn't anything they can do outside of attempting to contact them and saying "Your users are having problems connecting to us, can you pretty please route around the problem networks?". Your ISP likely won't even listen to them because Square Enix isn't their customer. You are.

There is unfortunately no quick fix, but if you look in that feedback thread the same ISP names keep popping up (Orange being the main one!) and the amount of people who haven't actually reported it to their ISP...

Yes it might be Square Enix's game, but you need to talk to your ISP. If enough customers actually did that then they might actually pay attention and do something.

Square Enix cannot fix this, your ISP must do it.

So just a coincidence that it started the day they made major changes to their data center?

[worldofneil]

So just a coincidence that it started the day they made major changes to their data center?

You mean the day they move the data centre from Canada to Germany? No of course that's not a coincidence, no one is saying that it is...

The server you connect/play on has moved 1/4 round the world. Your path across the Internet to the new location is completely different to your path to the old server. That was going to happen wherever SE set up the new servers.

If you think of it in physical terms, if you had a friend in Canada and they moved to Germany, if you were visiting them you would go in a completely different direction (down different roads/air paths). This is exactly the same. Your friend moved house, they have no control over the quality of the roads you have to take to get to their new house, they just moved. The road quality is not their problem and nothing to do with them. The local authorities would be the ones responsible for helping to make your journey smoother (or in Internet terms, your Internet Provider).

Just because SE set up new servers in a new country, still doesn't mean they control your ISP routing on how *you* get to the servers. I don't know how people can expect them to have total control over the Internet...

[Empty-handed]

then explain why some of NA and JP player (myself) getting lag -.- ?

SE is the common factor here... for all of us.! it cant be all of us having ISP routing issue.

[Ashelia_Ferron]

then explain why some of NA and JP player (myself) getting lag -.- ?

SE is the common factor here... for all of us.! it cant be all of us having ISP routing issue.

I could counter that argument and point towards all the other users who DON'T have lag, which I'm fairly confident outweighs the number of people who do by a large margin, or else we'd see a LOT more problem threads popping up

[worldofneil]

then explain why some of NA and JP player (myself) getting lag -.- ?

I think I've mixed up my threads, I've been talking about the Chaos data centre move and for any confusion caused I apologise.

But to answer your question, if the lag was completely SE's end then doesn't it seem reasonable that everyone would have it? And there's not massive amounts of people complaining in game, on places like Reddit or even on these forums (I can see there are complaints, but not compared to the actual number of players) so it really suggests the majority of players AREN'T having an issue?

I know that's no help at all to you, but the best advice is still to contact your Internet provider and tell them you're having a problem connecting to certain networks. They can route you around troubled areas if you can get high enough up in their support for them to actually change anything.

[Raist]

then explain why some of NA and JP player (myself) getting lag -.- ?

SE is the common factor here... for all of us.! it cant be all of us having ISP routing issue.

Actually.. the common factors appear to mostly be Orange and/or Telia for Chaos, and AT&T and/or Level3 for Aether/Primal, and their partners/affiliates. Don't think I've seen TATA brought up with this issue yet (who I am currently peered with...and I have no issues).