Horrible lag on Balmung the past two evenings.

[Adire]

Live In Georgia and have AT&T and have never had a single lag or drop in ping since the last update x/ now everything i do lags.

Same exact thing here, I also live in Georgia.

Just posted on that thread, hopefully something is done or I'm afraid I won't have a choice but to stop playing unless it magically fixes itself.

[Raist]

How do you do that? whats the command to do that?

You can create a batch file that will put trace and ping data into a text file that you can run at will if you find yourself doing this often. It isn't too hard to set up...can create a folder and the file for running it with a single command, and then you can paste the script I'll provide into that file (may want to edit a couple things in it for specific server and number of pings, but otherwise this will be basic copy/pasta).

Open your Search/Run box and type the letters "cmd.exe" and run that command to open a DOS prompt. Then highlight and copy this command line to the clipboard and right-click within that black DOS window for the option to paste the command, and hit the <ENTER> key two times, then press CTRL-z (this starts running the command, inserts a blank line, and then saves the file):

cd c:\ & MD XIV_Trace & CD c:\XIV_Trace & copy con xiv_trace.bat

The screen will look like this when done:

Microsoft Windows [Version 6.2.9200]
(c) 2012 Microsoft Corporation. All rights reserved.

C:\Windows\system32>cd c:\ & MD XIV_Trace & CD c:\XIV_Trace & copy con xiv_trace.bat

^Z
        1 file(s) copied.

c:\XIV_Trace>

Type the word "exit" and hit the <ENTER> key to close it.

Yes, that may seem a strange way to do this, but depending on your file browser settings you can wind up with a .bat.txt file instead of a .bat file...this just makes sure it makes it a .bat, and also makes sure the folder/file names match what will be in the script. That is all those commands are doing--creating a new folder at the root of your C: drive, called "XIV_Trace" (C:\XIV_Trace), and creating a blank batch file called "xiv_trace.bat" inside that folder. (If you know you can make specifically a .bat file, you can just make a new folder/file along the path "C:\XIV_Trace\xiv_trace.bat" to be in line with the script.)


Browse into this new folder to find the new file (C:\XIV_Trace\xiv_trace.bat). It should have an icon that resembles that DOS window. Right click it and select "Edit" to open it in your default text editor, and then copy/paste this script into it:

ECHO OFF
CLS
ECHO. >>C:\XIV_Trace\FFXIV_TRACE.TXT
ECHO %time% %date% >>C:\XIV_Trace\FFXIV_TRACE.TXT
ECHO Tracing path to neoloby06.ffxiv.com
TRACERT neolobby06.ffxiv.com>>C:\XIV_Trace\FFXIV_TRACE.TXT
ECHO Pinging neolobby06.ffxiv.com.
ping -n 25 neolobby06.ffxiv.com>>C:\XIV_Trace\FFXIV_TRACE.TXT
ECHO Traces/Pings Complete
ECHO. >>C:\XIV_Trace\FFXIV_TRACE.TXT
pause
start C:\XIV_Trace\FFXIV_TRACE.TXT

Note this file is set to generate a report against the Chaos lobby service (did this for another thread for people testing the new EU data center). To test against the Aether lobby in Canada, edit the neolobby06 references to be neolobby02. Likewise, to test against the Primal lobby in Canada you would change them to neolobby04.

Also note the ping test is set to ping 25 times. You can edit the number after the -n flag in that command to be any number you want...5, 10, 100, etc. (ping -n 10 neolobby02.ffxiv.com). Just be mindful of how that will effect the length of the report. Note also that you can also use an IP address or www.google.com type of address instead of the server names as well, in the event you want to do this also for other servers.

When you are done with any wanted edits, save and close the file. Now right-click it and select to "Send to", "Desktop (create shortcut)" and you can run it from your desktop at will.

This script is set to dump all the responses into a text file called FFXIV_TRACE.TXT in the new XIV_Trace folder (C:\XIV_Trace\FFXIV_TRACE.TXT). While it is running you won't see the results on the screen, but it will note what it is doing along the way. You should see a DOS box open and a few statements as it progresses. When the file is ready, it will pause and tell you to press any key to continue:

Tracing path to neoloby06.ffxiv.com
Pinging neolobby06.ffxiv.com.
Traces/Pings Complete
Press any key to continue . . .

Pressing any key while you are still in that DOS window will close the window and then open the FFXIV_TRACE.TXT file for review.

Each time you run this, it will append the results at the end of the file. Each run will start with a date/time stamp, so you can track when each run was done. If you rename or delete the file, it will generate a new FFXIV_TRACE.TXT the next time it is run. Here is a sample of one run after editing it to test the Aether lobby (neolobby02), and to only ping 5 times (ping -n 5 neolobby02.ffxiv.com):

 
 1:56:07.23 Tue 10/27/15 

Tracing route to neolobby02.ffxiv.com [199.91.189.74]
over a maximum of 30 hops:

  1     1 ms     1 ms    <1 ms  LPTSRV [10.10.100.1] 
  2    38 ms    20 ms    33 ms  cpe-75-176-160-1.sc.res.rr.com [75.176.160.1] 
  3    29 ms    31 ms    16 ms  cpe-024-031-198-005.sc.res.rr.com [24.31.198.5] 
  4    20 ms    14 ms    13 ms  clmasoutheastmyr-rtr2.sc.rr.com [24.31.196.210] 
  5    30 ms    26 ms    28 ms  be33.drhmncev01r.southeast.rr.com [24.93.64.180] 
  6    38 ms    35 ms    31 ms  bu-ether35.asbnva1611w-bcr00.tbone.rr.com [107.14.19.42] 
  7    36 ms    29 ms    32 ms  0.ae2.pr1.dca10.tbone.rr.com [107.14.17.204] 
  8    37 ms    32 ms    31 ms  ix-17-0.tcore2.AEQ-Ashburn.as6453.net [216.6.87.149] 
  9    56 ms    54 ms    54 ms  if-2-2.tcore1.AEQ-Ashburn.as6453.net [216.6.87.2] 
 10    52 ms    51 ms    55 ms  64.86.85.1 
 11    59 ms    51 ms    51 ms  if-10-2.tcore1.TTT-Toronto.as6453.net [64.86.32.33] 
 12    56 ms    52 ms    55 ms  if-9-9.tcore1.TNK-Toronto.as6453.net [64.86.33.25] 
 13    57 ms    51 ms    54 ms  if-7-2.tcore1.W6C-Montreal.as6453.net [66.198.96.61] 
 14    59 ms    55 ms    55 ms  66.198.96.50 
 15    56 ms    53 ms    53 ms  192.34.76.2 
 16    53 ms    53 ms    54 ms  199.91.189.234 
 17    59 ms    54 ms    54 ms  199.91.189.74 

Trace complete.

Pinging neolobby02.ffxiv.com [199.91.189.74] with 32 bytes of data:
Reply from 199.91.189.74: bytes=32 time=52ms TTL=48
Reply from 199.91.189.74: bytes=32 time=60ms TTL=48
Reply from 199.91.189.74: bytes=32 time=57ms TTL=48
Reply from 199.91.189.74: bytes=32 time=57ms TTL=48
Reply from 199.91.189.74: bytes=32 time=60ms TTL=48

Ping statistics for 199.91.189.74:
    Packets: Sent = 5, Received = 5, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 52ms, Maximum = 60ms, Average = 57ms

There is a guide from Blizzard that walks you through doing a similar thing, and gives you some details on what you are looking at in the report. It also gives addresses for their servers for testing...sometimes it is good to have something to compare against if you are bringing in your ISP. The old, "see it is clean going through there, but it goes to crap when we go through here" routine.

https://us.battle.net/support/en/art...e-and-pathping

[DragonHunterG]

It's definitely been happening to me as well. ISP is AT&T. in any content, PvP, crafting, instances like dungeons or raids, in the evenings especially. i live in the midwest USA. at times it renders the game unplayable.

[Raist]

Your ISP seems to be one of the top on the list for issues lately...if you haven't already done it, may want to fill the template over in the sticky about it:

Sticky: Latency/Connection Issues Since the Launch of the EU Data Center

[karateorangutang]

I'll make a post in the thread later when I can get data from home. I'm also getting major lag issues on AT&T, but im in michigan on the aether data center. It's been really bad in the evening.

[Gyson]

I just wanted to comment and say that this issue is still ongoing (day 9). I know threads here have habit of being marked resolved and closed if updates aren't being given.

[Raist]

I just wanted to comment and say that this issue is still ongoing (day 9). I know threads here have habit of being marked resolved and closed if updates aren't being given.

hehe.. don't worry, 3 more will crop up for every one that sloughs off. People don't do such a good job of centralizing topics these days.

On the "up-side", for XIV players at least, U-verse subscribers have started making a LOT of noise. Saw it hitting up around 90 reports an hour last night. It's tapered off today (to about 30), but may ramp up again during primetime. Hopefully it is putting a match under somebody's butt.

The old "public" AT&T route-server is no longer public...so we can't even snoop their tables to get a hint of any action being taken. It is still there...name resolves and can ping it and such--just can't terminal in anymore. Would love to be able to see if they are doing anything to steer away from Level3 up north.

Hehe...twitter feed is no longer public either--have to follow them to see them. And they are getting kinda ugly on Facebook too.

Just keep pounding them guys!

[Gyson]

Still an ongoing issue as of November 1st (day 12 now, I guess).

[Zuri_54]

I'm having this issue on the Ragnarok and Zodiark, as well as getting kicked out with the 90002 error, playing on ps4 and was fine until yesterday (3pm-ish GMT)

[Gyson]

Just wanted to say this problem is still happening as of November 3rd, fairly predictably in the evening prime-time hours.