Horrible lag on Balmung the past two evenings.

[Adire]

I think we're defining "resolve" differently. You're suggesting ways for me to avoid the problem, but that doesn't mean the problem is fixed. It's still there, just no longer impacting me (until eventually it is). Where as I'm asking Square to get involved and put pressure on getting the actual problem fixed (whether it's failing hardware, bandwith issues, much needed upgrades, etc).

I appreciate the suggestions, but if you ever dealt with AT&T in my area you would know that what you're suggesting is a lot easier said than done. They have and will make me go through hours of pointless troubleshooting for a problem that has nothing to do with my home before the lift a finger on their end to do anything.

I can second this. I'm also on At&t (and in the south unfortunately). For some reason the past few days, almost exclusively when playing FFXIV, my ping and connection health go insane. Something about FFXIV is destroying my connection lately.

After lightning struck a telephone pole a couple of years ago and dealing with shaky internet during raining ever since, the only "help" I've received from At&t has been 4 new routers.

That's At&t's solution to everything. Send out new routers. If I call them about this issue, they will put me on the phone with someone who barely speaks English and tell me to reboot the router, when it inevitably doesn't work (I've tried it 6 times in the past hour actually), they will send me a new router, and it still won't work.

At&t just doesn't care. I don't know about where Gyson lives, but here, where they have basically no competition, they don't have to care. That's why they're still charging an arm and a leg for internet that is scarcely better than what third world countries are getting while the rest of the modern world is getting cheaper, faster internet. I'm paying more for my 6mb/s internet than some of my friends are for internet that is 10x faster.

We have called at&t, we have contacted them in every way possible, been polite, raged at them, threatened to quit doing business with them, but they know better.