Horrible lag on Balmung the past two evenings.

[Gyson]

Your ISP can resolve it because the breakdown is at the exchange point between Level3 and Ormuco.

I think we're defining "resolve" differently. You're suggesting ways for me to avoid the problem, but that doesn't mean the problem is fixed. It's still there, just no longer impacting me (until eventually it is). Where as I'm asking Square to get involved and put pressure on getting the actual problem fixed (whether it's failing hardware, bandwith issues, much needed upgrades, etc).

I appreciate the suggestions, but if you ever dealt with AT&T in my area you would know that what you're suggesting is a lot easier said than done. They have and will make me go through hours of pointless troubleshooting for a problem that has nothing to do with my home before the lift a finger on their end to do anything.