Verizon FiOS Customers Unite

[Alexika]

Well guys, FiOS once again has passed the blame off. I have demanded they put it in writing that they cannot fix the issue and I am going to tell FiOS that I am cancelling and not paying their contract termination fee because they cannot provide adequate service when Cox can. The true resolution to this is simple, get rid of FiOS. That is what I am doing.

[Kelevra]

I'm with a different ISP, and have been lagging since the start of the xpac. And like several others, the lag only occurs with FFXIV and FFXIV only. Anything else in my apartment needing a network connection works w/o a hitch for me (hard to think it's my ISP...if everything else is working properly you know).

....I just hope this is resolved soon. Been keeping an eye on these forums, since I stated my problem in that 'ISP, Throttling' thread...and I haven't seen any responses/replies from any admin/support/or whatever u wanna call them. Not yet anyway.

[Alexika]

I'm with a different ISP, and have been lagging since the start of the xpac. And like several others, the lag only occurs with FFFXIV and FFXIV only. Anything else in my apartment needing a network connection works w/o a hitch for me.

....I just hope this is resolved soon. Been keeping an eye on these forums, since I stated my problem in that 'ISP, Throttling' thread...and I haven't seen any responses/replies from any admin/support/or whatever u wanna call them. Not yet anyway.

Fios customers haven't been dealing with this since just the expansion, this has been 2+ years for us.

[Kelevra]

you didn't say that in your original post

but whatever the case, FiOS customers aren't the only ones experiencing this problem now

[Lemuel81]

Well guys, FiOS once again has passed the blame off. I have demanded they put it in writing that they cannot fix the issue and I am going to tell FiOS that I am cancelling and not paying their contract termination fee because they cannot provide adequate service when Cox can. The true resolution to this is simple, get rid of FiOS. That is what I am doing.

I switched from cablevision to fios- and I had problems as well. Verizon has one of the worst customer service and they honestly dont know their head from their ass so I canceled them and cwitched back to cablevision. I know PC players can use a GPN and alot of people have had much better success, but that is not an option for Playstation users. Unless they get a large mass of people complaining, their not going to fix it.

On another note- SE you should jump over to WoW forums at least they get some type of interaction with tech staff and see how its done (even thats pretty pathetic)- I dont even know why the hell this forums is here. Pretty sad...

[keLston]

I switched from cablevision to fios- and I had problems as well. Verizon has one of the worst customer service and they honestly dont know their head from their ass so I canceled them and cwitched back to cablevision. I know PC players can use a GPN and alot of people have had much better success, but that is not an option for Playstation users. Unless they get a large mass of people complaining, their not going to fix it.

On another note- SE you should jump over to WoW forums at least they get some type of interaction with tech staff and see how its done (even thats pretty pathetic)- I dont even know why the hell this forums is here. Pretty sad...

I'm not sure why Square Enix doesn't interact on the forums. I do understand that it is a difficult decision on how to handle it. You bring up WoW forums. I'm not sure how long you've played WoW, but if it was a long time then I offer you the example of Tseric as the shining example of how even good interaction with the forums blow up in your face because of completely ungrateful jerks.

As for this issue, it probably makes sense. Square Enix can't really offer much. As far as i'm aware, Blizzard did something unprecedented with WoW and negotiated massive contracts with backbone providers (specifically AT&T) to help latency/bandwidth issues. This was possible because WoW at the time was pushing 9-10mil subs and still growing so they were making money hand over fist. FFXIV in comparison doesn't have that many subs. The last lodestone survey check indicated it was barely pushing 1 million subs worldwide. I don't know if that's enough revenue to negotiate a peering agreement on the East Coast.