Verizon FiOS Customers Unite

[Alexika]

I'm with a different ISP, and have been lagging since the start of the xpac. And like several others, the lag only occurs with FFFXIV and FFXIV only. Anything else in my apartment needing a network connection works w/o a hitch for me.

....I just hope this is resolved soon. Been keeping an eye on these forums, since I stated my problem in that 'ISP, Throttling' thread...and I haven't seen any responses/replies from any admin/support/or whatever u wanna call them. Not yet anyway.

Fios customers haven't been dealing with this since just the expansion, this has been 2+ years for us.

[Kelevra]

you didn't say that in your original post

but whatever the case, FiOS customers aren't the only ones experiencing this problem now

[keLston]

Also, for reference, the number that they gave you to call: 1-877-718-6716

Yea, don't call that. It's their "premium" tech support line. It costs 15/month on top of your service or 90 dollars per incident if you don't have a subscription to it. That chat tech was screwing you.

[Raist]

It's more like a pissing contest between the last mile ISP's and the higher tiered ISP's they use for peering/transit---in many cases the last mile ISP's haven't purchased enough bandwidth upstream at the exchange points to support the bandwidth they've been selling locally. Eventually utilization spikes too high and congestion control kicks in...lower priority packets get delayed and eventually dropped if it gets too bad.

Basically... bandwidth has been oversold against the existing infrastructure we have been assigned to use, and the ISP's need to get their sh!t together in general and do something to better optimize the routes, which in some cases may require arranging for additional bandwidth in some areas.

[Alexika]

It's more like a pissing contest between the last mile ISP's and the higher tiered ISP's they use for peering/transit---in many cases the last mile ISP's haven't purchased enough bandwidth upstream at the exchange points to support the bandwidth they've been selling locally. Eventually utilization spikes too high and congestion control kicks in...lower priority packets get delayed and eventually dropped if it gets too bad.

Basically... bandwidth has been oversold against the existing infrastructure we have been assigned to use, and the ISP's need to get their sh!t together in general and do something to better optimize the routes, which in some cases may require arranging for additional bandwidth in some areas.

Unfortunately for us, FiOS is completely unwilling to fix it.

[Lemuel81]

Well guys, FiOS once again has passed the blame off. I have demanded they put it in writing that they cannot fix the issue and I am going to tell FiOS that I am cancelling and not paying their contract termination fee because they cannot provide adequate service when Cox can. The true resolution to this is simple, get rid of FiOS. That is what I am doing.

I switched from cablevision to fios- and I had problems as well. Verizon has one of the worst customer service and they honestly dont know their head from their ass so I canceled them and cwitched back to cablevision. I know PC players can use a GPN and alot of people have had much better success, but that is not an option for Playstation users. Unless they get a large mass of people complaining, their not going to fix it.

On another note- SE you should jump over to WoW forums at least they get some type of interaction with tech staff and see how its done (even thats pretty pathetic)- I dont even know why the hell this forums is here. Pretty sad...

[keLston]

I switched from cablevision to fios- and I had problems as well. Verizon has one of the worst customer service and they honestly dont know their head from their ass so I canceled them and cwitched back to cablevision. I know PC players can use a GPN and alot of people have had much better success, but that is not an option for Playstation users. Unless they get a large mass of people complaining, their not going to fix it.

On another note- SE you should jump over to WoW forums at least they get some type of interaction with tech staff and see how its done (even thats pretty pathetic)- I dont even know why the hell this forums is here. Pretty sad...

I'm not sure why Square Enix doesn't interact on the forums. I do understand that it is a difficult decision on how to handle it. You bring up WoW forums. I'm not sure how long you've played WoW, but if it was a long time then I offer you the example of Tseric as the shining example of how even good interaction with the forums blow up in your face because of completely ungrateful jerks.

As for this issue, it probably makes sense. Square Enix can't really offer much. As far as i'm aware, Blizzard did something unprecedented with WoW and negotiated massive contracts with backbone providers (specifically AT&T) to help latency/bandwidth issues. This was possible because WoW at the time was pushing 9-10mil subs and still growing so they were making money hand over fist. FFXIV in comparison doesn't have that many subs. The last lodestone survey check indicated it was barely pushing 1 million subs worldwide. I don't know if that's enough revenue to negotiate a peering agreement on the East Coast.

[Raist]

This is a user-to-user forum... it explains this in the sticky welcoming everyone to this forum.

Their ISP has major backbone access...they actually have the EIDOS group registered with an ASN (but it points to Ormuco) and peers directly with some of the biggest names out there, amongst them Level3, Cogent, TATA, and Verizon Business (their alter.net/UUNET brand). A lot of it comes from the peering arrangements with these third parties. We frequently see issues first cropping up around the exchange point from our last-mile ISP's into these transit/peering exchanges.

Basically...people need to demand better from their ISP's to get this resolved. They are the ones ultimately determining how we get routed. You can test this with a VPN--if you find a tunnel that is more stable, compare the routing. You will likely see you either go through a different corridor to get to Montreal, or you use a different ISP for the peering/transit then when using your ISP's routing.

[Teiren]

This has been happening, and happening to me, since nearly the beginning of the game. There was a huge outcry then too, but there was still no fix. I know I'm being a downer, but don't get your hopes up that anything will happen from this. The best I've heard is that if you basically harass them with calls they'll eventually configure your individual routing to fix it, but no one wants to do that or should have to do that.

Strangely enough, I had no problems from about February to May, so I thought it was finally fixed. I guess it was just lower player activity. :/

[Mika_Stoneheart]

Hmm... Im getting packet loss at my 3rd hop 100% packet loss. That can't be right, did I do something wrong?