Quote Originally Posted by Sandpark View Post
I had the same problem as you just about with one difference. I bought A realm Reborn physical copy from amazon at launch, lost my disc. I bought a realm reborn on steam later and played awhile. Then I bought HW on steam and couldn't access it either. A SE agent in customer support told me that if your first version was non steam it will always be considered a windows version. The only fix would be to redownload the client at ffxivplayersdownload for ARR. Then buy a non steam HW version. Do not log onto your steam version game up to two hours(not even character creation) or steam will not refund your money. I lost 40 dollars on steam...

What sucked is they counted me as playing HW even though I didn't access one piece of HW content. I was just trying to figure out how to fix access to HW in the base game. I lost all respect for steam.
So they could not switch your HW steam key to non steam HW key?
Cause i am currently in the exact same position, filled in the whole transfer key of service account form in but it said it can take 2 weeks.
I just want to know if i should just cave in and buy yet another HW copy or if there is still some hope.
Also, i would put this blame with SE for having 2 different versions that are not compatible.