Hi. Problem that support refused to solve for me regarding paid Code. Please respond.

[silverhope]

Just because you "scratched" it yourself does not mean it was not used. could have been a hacked code. Again this is way back in 2010 I say cut your losses maybe some goggles and a hat was not worth all the extra you spent on it. :/

[Spiroth]

Just because you "scratched" it yourself does not mean it was not used. could have been a hacked code. Again this is way back in 2010 I say cut your losses maybe some goggles and a hat was not worth all the extra you spent on it. :/

What? So, it is acceptable if someone hacked my Griffin Mount Code from Heavensward Collector's Edition for Square-Enix to not replace it?

Also, I bought it because I am a collector, and I like FINAL FANTASY XIV.
The posts from official reps in this very forum said that the codes are still redeemable, and the support channels said that they don't have an expiry date.
I bought an untouched leaflet.

So, I am entitled to my stuff.

[Kerwin]

Anything related to the 1.0 client has been abandon by SE and Yoshi P. The forums, the client, the codes. It's time to move on. No offense.

[Spiroth]

Anything related to the 1.0 client has been abandon by SE and Yoshi P. The forums, the client, the codes. It's time to move on. No offense.

But they haven't. I have confirmation from official Square-Enix support and official forums. I bought it based on official information. And the product doesn't work as advertised from official sources.

[KyteStones]

Here's the thing. When I bought my 1.0 CE for the goggles and such, I was e-mailed an activation code. When I received my 1.0 in the mail, the code in the box was the same as the one in the e-mail. So who ever you bought the CE from could have very well used the code already.

I understand you're a collector but you have to look at it this way. Sure, you get special in-game goggles that stop working after level 20. Sure you can glamour them. But what do you have to show for it when the game inevitably gets shut down because Final Fantasy XXV: Realms in Chaos is released as the new MMO where people jump the bandwagon saying how they miss XIV and it was better blah blah etc.

You're not missing anything by a digital in-game item. I wish I could gift you mine because they sit in my retainer collecting dust. Cut your losses and just move on friend.

[AzakaTonnerre]

So, I am entitled to my stuff.

You took a chance and bought a five year old game from a second hand source and the code does not work. This has nothing to do with SE. You are entitled to ask the seller why the code does not work and/or demand recourse through them.

When I bought the CE for 1.0 I was e-mailed an activation code to use before I got my physical copy. So in essence it is entirely possible that the code was used then. This whole I demand that SE give me stuff when really you have no idea what happened is laughable given the time that elapsed and the circumstances.

Here's the thing. When I bought my 1.0 CE for the goggles and such, I was e-mailed an activation code. When I received my 1.0 in the mail, the code in the box was the same as the one in the e-mail. So who ever you bought the CE from could have very well used the code already.

This.

[T2teddy]

The risks you run buying second hand goods unfortunately. Your CSR told you exactly when the code had been used, so you are SOL.

[Spiroth]

You took a chance and bought a five year old game from a second hand source and the code does not work. This has nothing to do with SE. You are entitled to ask the seller why the code does not work and/or demand recourse through them.

When I bought the CE for 1.0 I was e-mailed an activation code to use before I got my physical copy. So in essence it is entirely possible that the code was used then. This whole I demand that SE give me stuff when really you have no idea what happened is laughable given the time that elapsed and the circumstances.



This.

Can any of you, or an official Square-Enix rep provide proof that the Onion Knight DLC Code that was on an scratch it leaflet was sent through an e-mail to buyers?

If so, I understand.
If not, I am entitled to the contents of my purchase, as they are still valid per advertisement here on official forums and through official support agents, which affected my purchase and my expectations of it.

[DreameR7g]

Snip

You are entitled to the contents of your purchase if it was bought from Square Enix officially. If it was bought from a 3rd party, they cannot help you. That is how it works.

[Spiroth]

You are entitled to the contents of your purchase if it was bought from Square Enix officially. If it was bought from a 3rd party, they cannot help you. That is how it works.

It doesn't work like that lol.
The 3rd Party didn't Produce the Product, nor Publish it.
It's a Licensed Product, not a bootleg.