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  1. #111
    Player
    Celestialdemon's Avatar
    Join Date
    Nov 2013
    Posts
    24
    Character
    Celestial Demon
    World
    Cactuar
    Main Class
    Gladiator Lv 60
    Quote Originally Posted by MistyMew View Post
    Received mine about 30 min ago and had the duty fee as well. Glad it arrived however, considering im in remote northeastern Ont. I thought for certain it would not make it here today.

    Pricey...but its here

    I hope it arrives for many today still!!
    Glad to see more people receiving it.

    I'm somewhat doubtful I will get it today, but I'll keep hoping, haha.
    (0)

  2. #112
    Player
    TinyMonster's Avatar
    Join Date
    Jan 2014
    Location
    Gridania
    Posts
    299
    Character
    Soushie Monster
    World
    Behemoth
    Main Class
    White Mage Lv 60
    I just received mine, and also had to pay ~$40 for customs.. But I have it.. Hope you guys get it in time!
    (0)

  3. #113
    Player
    Tamianth's Avatar
    Join Date
    Sep 2011
    Posts
    28
    Character
    Kitai Kat
    World
    Phoenix
    Main Class
    Bard Lv 50
    Still NO code here for digital CE....and for us in the UK, we have exactly 2 hours and 50 minutes of game play left, as the early access runs out at 12 midnight TONIGHT.
    (0)

  4. #114
    Player
    Thegide's Avatar
    Join Date
    Aug 2013
    Location
    Ul'dah
    Posts
    19
    Character
    Thegide Aellinsar
    World
    Ultros
    Main Class
    Thaumaturge Lv 50
    No hope of delivery today, still no updates from Canada Post or USPS since Tuesday. It's still stuck in customs.

    Decided to buy digital CE and attempt to get a return & refund on my physical CE or will dump it on ebay. Lesson learned for future content. I will never buy the physical version again.
    (0)

  5. #115
    Player
    FateLhas's Avatar
    Join Date
    Oct 2014
    Posts
    28
    Character
    Fate Lhas
    World
    Balmung
    Main Class
    Pugilist Lv 50
    Montrealer here....
    This is just icing on the cake of a whole bunch of stress going on.
    (0)

  6. #116
    Player
    Ilban_Tarvos's Avatar
    Join Date
    Jun 2015
    Posts
    5
    Character
    Ilban Tarvos
    World
    Lamia
    Main Class
    Astrologian Lv 57
    Sad that they still haven't responded or shown a bit of interest in the ordeal that many are facing. Hoping that when midnight hits, there will be many more threads of this issue showing up spamming the forum, since possibly many are oblivious of what is going to happen at that moment. Surely the majority are safe but with the many that are starting to report that they didn't receive their product key, be it for digital CE or physical CE, they will have to react promptly and finally show their face against the wall of question and frustration. Sadly itll be too late.. bleh...
    (0)

  7. #117
    Player
    Celestialdemon's Avatar
    Join Date
    Nov 2013
    Posts
    24
    Character
    Celestial Demon
    World
    Cactuar
    Main Class
    Gladiator Lv 60
    Quote Originally Posted by Ilban_Tarvos View Post
    Sad that they still haven't responded or shown a bit of interest in the ordeal that many are facing. Hoping that when midnight hits, there will be many more threads of this issue showing up spamming the forum, since possibly many are oblivious of what is going to happen at that moment. Surely the majority are safe but with the many that are starting to report that they didn't receive their product key, be it for digital CE or physical CE, they will have to react promptly and finally show their face against the wall of question and frustration. Sadly itll be too late.. bleh...
    I'm happy to know that some people who were having the issue have since then been starting to receive it. Though, for those of us that didn't receive it, it sucks as we did not win the shipping lottery. At this point in time, a Square-Enix response seems very unlikely if the past is any indication of the future.
    (0)

  8. #118
    Player
    polyphonica's Avatar
    Join Date
    Sep 2014
    Posts
    291
    Character
    T'yena Mitnu
    World
    Midgardsormr
    Main Class
    White Mage Lv 90
    Quote Originally Posted by MiniTofu View Post
    I have a $34.12 CAD hefty custom fee I will have to pay as indicated on my notice slip... .... already a $50 ship now custom... wut...
    Yeah, this part is at least basically what I would expect; you're still going to pay the tax on the value of the item converted to CAD, plus their $9.95 processing fee. The entire hold up was probably them trying to figure out the retail price of the item.

    Still stuck in Customs here, for whatever it's worth...
    (0)

  9. #119
    Player
    Fyana's Avatar
    Join Date
    Aug 2013
    Location
    inside a pizza box
    Posts
    30
    Character
    Azura Eir
    World
    Excalibur
    Main Class
    White Mage Lv 90
    Fellow Canadian here, in the same boat. Shipping page just says "further processing". We called Canada Post and they said it was customs, and customs said it was Canada Post. Go figure.

    Spent the $150 + more on express shipping, but despite this, we're punished for giving SE more money than other people? 。・゚(´pωq`)゚・。 If they don't support people having these issues it's just going to teach everyone not to buy the more expensive copies in the future.

    Not even going to try with phone/web support at this time, because they've mostly only ever been rude and unhelpful - I've even been hung up on before~
    (0)

  10. #120
    Player
    Jamei's Avatar
    Join Date
    Dec 2014
    Posts
    9
    Character
    Jamei Lightbringer
    World
    Malboro
    Main Class
    Gladiator Lv 50
    One thing that i've heard people report from talking to support is that it's "a decision that would have to be made in Japan"

    Its currently 6:08 am in Japan right now. So maybe in another 3 hours we'll have our answer.

    The hopeful part of me thinks so!
    (0)

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