Quote Originally Posted by Blayde View Post
My biggest issue is when companies don't take ownership of mistakes. They just act like they don't know about it. Worst thing you can do is pretend you don't know about an issue while your customers are angry about it. People tend to be much calmer when they know you know theres an issue and are working on it.
The frustrating thing is that they do acknowledge the issue in response to tickets. My refund email said:
We are very sorry to hear about your issues with the Mac client for Final Fantasy XIV. We are aware of issues surrounding the Mac version and we are looking into this.
If they just put that into a public statement, I think it would help calm the situation.