The Mac OS X Client's absymal performance is a joke.

[spiritchrysalis]

This thread has been incredibly illuminating, and reinforcing that I'm by no means alone in this.

Many thanks to the previous posters on this thread! Upon AosiClericsguard's implicit advice, I asked for a refund. While I didn't get an e-mail as cool as AosiClericsguard's and KrelianJudah's, I did receive this:

Square Enix Support (Square Enix Online Store Support)
Jun 25, 16:05

Dear [name],
Thank you for contacting the Square Enix Online Store Support.
Your order has been cancelled, and you'll be refunded within the next 1-7 working days.
Best,
Xavier

The Square Enix Online Store Team


(In case people are curious: My machine is a 27" Late 2013 iMac with the proper OS and more than enough hard drive space, and an NVIDIA GeForce GTX 780M graphics card.* My fps in Limsa Lominsa during seriously off-peak hours for my server ranged from 25 to just under 10.)


This major plus side was after a pretty serious minus side of having been online with Square Enix's Customer Support Chat for . . . nearly four hours? During which I spoke to a Customer Service agent (who didn't fully elaborate until 1.5 hours in that he was Operations and Billing, could not offer me any tech help nor refund me for the game -- and in fact claimed it was not possible to refund the game), and a Technical Support agent who -- I kid you not -- suggested that contacting Technical Support was not the way to receive technical help with the client and that I should instead "please post on the forums when you are able" because "Mac is a new platform for us and we are actively investigating all reported issues."

So seemingly, this is the place to report Mac issues. Report away, all!

(They also told me to follow up by posting on the forums when I was also contacting them because I initially couldn't post on the forums due to a forums permissions bug. And responded to non-responsivity in the Report a Bug window in the Mac client -- I found this out because the Customer Service rep told me to address the forums permission by reaching out to a GM in-game -- by telling me to try to "please attempt to try reporting a bug on a PC or on the forums once [your forums issue has been resolved]".

* - Ironically, I bought the Mac version because several folks have found the NVIDIA GeForce GTX 780 drivers to not always play nice with Windows 7 Professional under Boot Camp; like many, I experience serious occlusion, tearing, and redraw issues even when system windows pass over one another. It's a known issue, and most people 'fix' it by turning off NVIDIA updates from the native NVIDIA updater as well as Windows and Boot Camp updater, and rolling back driver versions until they find the one that sucks the least. But even these graphics issues don't compare to the fps I was getting.

[Crayge]

Just coming back to say that I've been playing the mac client for a few days now, and after getting some perspective of several different types of gameplay, from different zones with different traffic... it's still horrible. Pretty much constantly telling me "Yes, I'm playable, but I'm really, really bad."

By SE's silence I guess they are okay with their product constantly telling me this.

[Ouria]

so i followed their instructions, deleted the files in library. still the client wouldn't launch, so i launched it via terminal the boot loader was updated

now this is a thing.





I am not spending another 12 hours redownloading....... just no square

RT this to raise awareness if you would https://twitter.com/aizei/status/614122878510997504

If you haven´t deleted FFXIV, you could create a folder named "FINAL FANTASY XIV" in the library, and then inside the "FINAL FANTASY XIV" folder create a folder named "p_drive". Might make it launchable again.

[zherocharisma]

I just wanted to lend my voice to the cause as well. I have an early 2015 Macbook Pro Retina 13" and a dual boot desktop machine with a GTX 970. The only reason I run Bootcamp on the MBP is for FFXIV. Additionally, I would love to spend more time using the Mac partition of my desktop, but since FFXIV is fairly regular part of my daily routine and wasn't available for OSX, it's stayed pretty much in Windows. I would have loved to pick up the Mac client (albeit not really for the $60 they were asking, as I already paid $60 for the digital collector's edition), but owing to everybody's experiences with it, I will unfortunately have to wait until Square Enix does something to address the issue.

Square: I love your game, but I don't think the Mac client is fully baked yet and I will purchase it when the performance is more in line with reasonable expectations.

[Sandulf]

Why was this thread moved into General Discussion? If the community moderators have taken notice, I'd at least like an update or acknowledgement of the issues being discussed before they push it to the bottom of the pile.

[Madsamurai]

Just played about 2 hours again on my Macbook this morning and felt that the game has ran smoother than i did previously a couple of days before. The FPS is steady around 40-50 fps on my 3 year old Macbook Pro Retina 15 inch. Did a couple of dungeons and quest in the open world and FPS isn't dipping which is a great sign. Not sure if SE actually did snuck in fix but you guys should try it now.

[Caerai]

Moved to the general discussion forum because it's not a issue requiring 'technical support' maybe?

[Pinw]

Moved to the general discussion forum because it's not a issue requiring 'technical support' maybe?

Probably true. According to all my interactions with SE Tech Support, it was made clear that there was nothing they could do to address any of the ongoing issues with the Mac client. So I suppose that means it's all Transgaming's problem. And very likely, they're hoping moving the thread to General will help it get buried quicker so we stop bugging them about it :/

[cybereal]

Square should refund everyone who paid for this and call it an open beta, or rather, alpha test indefinitely, particularly if they can not do anything about the problems from a tech support perspective. What that means is, the product is simply broken and does not meet the basic promises that a finished software product implies. Work is required in development, whether by a third party company or not, it doesn't matter. It's Square's product and if they had any respect for their customers, they would own up to this mistake and make it right.

Instead they will probably ignore it, and in 6 months act completely baffled that nobody plays from the Mac client and further the false notion that people don't game on Mac.

I'm just glad I have the PS4 version as it works really nicely and since I prefer to play with a controller (supplemented by a small handful of keyboard macros) it doesn't impact me too much. I am a bit miffed about the loss of $60 though.

[Caerai]

I do have to agree. Even with the minimum specs most of the MacBook Pro range should be able to run it. Also the minimum specs were also not released until after the download of the game so Mac users had no way to check whether their particular machine would run the game or not.

I was kind of hoping that I could play on my Mac rather than my PC when I was travelling because it's smaller so was kind of disappointed that the client just did not work. E-mailled SE and their response was essnetially "please look forward to it!" :-(

I think moving the thread from technical difficulties until general chat shows SE's view that this is no longer an issue requiring 'technical' support... which is disappointing given that no official statement has been made about the merit of the mac client