Really guys? Really..?

[Yummydain]

I'll preface this by first stating my intentions of this post. I will not be resubbing to this game until I see this fixed.

Unfortunately I made the decision to preorder Heavensward. I should have known Square wouldn't have been able to handle the server stress. They only had the servers down for a whole 24 hours, right? 24 hours is more than enough time to run stress tests on your servers based on predicted connectivity. Do we see a free 24 hours given to us because of this too? No.

I don't care for official forum posts apologizing about this, or any update from Square apologizing. Money talks. We've all trusted in your company and put our money in your pockets. Now, most of us can't even play because we can't sit at our computers for hours at a time starting the game over and over attempting to log in. Where is our compensation? "Sorry" doesn't cut it.

[ApolloLeonhart]

You may be able to do a charge back on the expansion purchase, but it may get your account banned. That's likely your only monetary recourse. The dev posting in the other thread seemed to indicate they weren't going to fix this problem.

[Brasher]

You may be able to do a charge back on the expansion purchase, but it may get your account banned. That's likely your only monetary recourse. The dev posting in the other thread seemed to indicate they weren't going to fix this problem.

What thread?

[Kheni]

I'll preface this by first stating my intentions of this post. I will not be resubbing to this game until I see this fixed.

Unfortunately I made the decision to preorder Heavensward. I should have known Square wouldn't have been able to handle the server stress. They only had the servers down for a whole 24 hours, right? 24 hours is more than enough time to run stress tests on your servers based on predicted connectivity. Do we see a free 24 hours given to us because of this too? No.

I don't care for official forum posts apologizing about this, or any update from Square apologizing. Money talks. We've all trusted in your company and put our money in your pockets. Now, most of us can't even play because we can't sit at our computers for hours at a time starting the game over and over attempting to log in. Where is our compensation? "Sorry" doesn't cut it.

Yummy if you were hear during the time 2.0 launched this was the same issue then once again they did not predict the stress test they ran would be placed on this x5 times more then the normal handle of the overload they are trying to resolve issue. and again if you try to request a refund they will not refund it do the the policy that once purchased and code has been redeem you lost the right to a refund.
if you do a charge back to debit or credit card your current account will get banned perm and will need to start all over again

[Pyroclastic]

QQ bro, jezus chirst, it was only 24 hours, don't you have anything else in your life besides this game or something? It was right before the launch of an EXPANSION, not a patch update... No, an EXPANSION, ofcourse they had to do some heavy maintenance and some stress testing and what not... And besides all that, this heavensward launch is the best MMO/expansion launch I have seen in my 15 years of playing almost every MMO. Quit your crying and go play this awesome new content already. >.>