Quote Originally Posted by RueBee View Post
Be firm. They'll probably try to tell you that they can't or aren't allowed to but they almost always can. I don't know how many times customer support has told me they can't refund something due to their own mess up but they're usually bullshiting.
Will do.

The guy on live chat seemed like he was having a bad day and was in a hurry to plow through the queue. Which sucked, but I can understand working in customer service and seeing a giant queue of customers. I just think that since Mogstation was messed up and he himself even admitted it was messed up that they would be more cool about it. Like I said I have not used the services or logged into that character and would actually be super cool with them deleting the character that it was applied to since I have not played on her since like Dec when I originally bought the game. In fact after this is cleared up I am probably going to delete her just so this won't have a chance of happening again.