Any plans for compensaion due to a full 24 hours with inability to play?

[Hyrist]

I understand other companies prepare bridge patches to ensure time down will be minimal between expansions. I also understand other companies when the knowledge of an entire day downtime ahead of time is known compensation would be applied proactively.

I appreciate the feedback as I now know I will have to discuss my individual compensation with customer service.

Thank you all for your help. Good day.

You do understand that you are under contract to accept downtime for maintenance and updates? The existence of competition to this policy does not entitle you to an exemption. This is part of your Terms of Service. Please become acquainted to it before you waste Customer Service's time.

[HolyKelistae]

-FACEPALM-

Please say this is a joke post....Please tell me that this is a joke post....
Is it?
Yes?

[Delsus]

I think everyone who asks this should be thrown into a no maintanance, no updates pool. No updates means no ARR, they would be playing vanilla FFXIV, with ATB, full fatigue system and not a lot to do after leveling via leve-links, just spamming the same leves over and over again. also with the massive high level mob (pieste outside Ul'dah for instance) that would one-shot you as soon as you left town, over and over again.

[ArcaneSummoner]

-FACEPALM-

Please say this is a joke post....Please tell me that this is a joke post....
Is it?
Yes?

We only wish it wasn't serious, unfortunately, it is.

[reillyblair]

omg maintenance is to fix things in the game or add content there has been 24 hr downtimes since i started playing ive been through about 5 of them i just play something else or get out in the real world for a change lol

[DreadRabbit]

Well, I've honestly never played a game where everyone was given compensation for scheduled maintenance. I also personally don't feel like 24 hours is unreasonable for an expansion as large as Heavensward.

Smartphone app games. Seriously. There's a new standard now that if an update takes more than x amount of time people cry out for compensation. And a lot of companies give it just to shut people up (and since it's pixels, it's free on their end). Unfortunately this ideology has expanded to a lot of other games regardless of reason or medium.

To OP: there's nothing wrong with feeling the way you do. And if you wish to follow through with it then customer service is indeed your best bet. But like others have said: this is part of the agreement you signed when joined ARR. And it's just how MMOs work. To maintain these servers there has to be downtime. There just has to be. Sorry you feel cheated. :/

[Amelia_Pond_Behemoth]

Early access is compensation enough for me.

[Cid_Grim]

Might want to read the terms of service again.

[AldoVonAlexandros]

yeah, it's called heavensward xD

[nuyu11]

Have you read term and condition?