Formal Letter to SE about RMT situation.

[MageBlack]

I would like them to say something...anything, not just a canned we banned some people. I want them to acknowledge that we are being heard and I want this issue to stay on the main page of the forums until something new happens that shows they care a tiny bit that we are being harassed every single time we log in before we can even go busy. The silence feels like a virtual middle finger and anyone researching playing this game by looking at these forums should know about it before they try the game, it is fair.

I know this is an old quote but what more do you want them to say? Do we need constant updates every month with the same response?

Greetings,

We would like to apologize for the inconveniences that RMT spam has been causing. We are diligently investigating any incoming reports or sightings of RMT shouts and banning them as soon as possible. In addition, we are working on speeding up the investigation flow.

We understand that the current RMT shout/spam reporting procedure can be improved so we are working our hardest to implement a system that is faster and easier to report/block violators. With that said, we sincerely appreciate the assistance from those of you who have been submitting reports as we work towards improving the system.

We are also adding more complex chat filters to the already large list we have arranged in order to further prevent RMT spam. We will continue to do so in a manner that will not affect your normal conversations.

You can check out our progress on combating the RMT issue on the official Lodestone here and here, so please take a look if you have not already.

We appreciate your support and we will continue to put forth our best effort to alleviate RMT spam and maintain an enjoyable gameplay experience.

Source

As for combating, what seems to work quite well is character creation restrictions. I'm on balmung (ever locked down) and Have next to no issues with RMT. Maybe we should lock down all the servers?