EU Store, Physical Collector's order: unable to complete payment

[Imakun]

I emailed them about it earlier, but I'll take your word for it and get on the chat ASAP. Thanks.

EDIT: Actually, could you link me the site you used for the chat? I'm confused. XD Did you use the Support Center?

http://support.eu.square-enix.com/ I used this. Log in and then get help under the Square Enix Store category