EU Store, Physical Collector's order: unable to complete payment

[Soyre_Monre]

So, today me and a lot of friends received a mail where the EU shop said they couldn't complete our order payment, and they asked to check if we had enought money on the card. And the card is fine, i also have the 1EUR fee...

Anyone with the same problem? Sent an email to the support, but still no reply.

[Elisewin]

Same problem here, but with the normal physical edition.

[Kuraudo7896]

Same problem here (PS4 physical copy) with only difference they tried to take the money from my credit card which isn't the default payment method(Paypal is) so it's kinda bothering.
The money are there.
Sent an email asap, now i'm waiting for some answers.

P.S. I can't even remove the old method payment, the Paypal is set as default/primary payment method, but the credit card method can't be removed...

If tomorrow they try to charge again the credit card instead of Paypal i will go nuts.

[Chessala]

They will retry the charge so make sure to contact your bank and see if anything was blocked if you are sure you have enough money on the payment method.

Also, if you have a new card, contact the support! They can change the payment method in your account.

[Soyre_Monre]

There are no issue with the bank and we sent about 7h ago emaisl to the support and still no reply. A lot of people is having this problem with Visa Postepay and we simply don't understand why.

And, the bigger problem is that if the support doesn't help, tomorrow when the shop will try to complete the payment they will delete our orders.

[Culfinrandir]

My order via PayPal seemed to go through without a problem. It must be related to their credit card service provider.

[seekified]

I got that email, but for me it was a case of me getting the card I pre-ordered with skimmed while in the US a couple of months ago. I've entered my new card details and made it the default payment method and am now assuming all will go well when they try again tomorrow.

[Imakun]

I got that email, but for me it was a case of me getting the card I pre-ordered with skimmed while in the US a couple of months ago. I've entered my new card details and made it the default payment method and am now assuming all will go well when they try again tomorrow.

I wouldn't be so sure about that. Contact SE and tell them to change the payment method for that particular order to your new card. As far as I know, every order has a payment method attached to it since the beginning and they will keep using that until they get the money.
After their attempt at charging me yesterday, I contacted SE on the support chat and told them to change the payment method from my Paypal account (on which I had no money) to another credit card I have and they said they'll do that.
Also, use the chat. Emails take forever.

[seekified]

I wouldn't be so sure about that. Contact SE and tell them to change the payment method for that particular order to your new card. As far as I know, every order has a payment method attached to it since the beginning and they will keep using that until they get the money.
After their attempt at charging me yesterday, I contacted SE on the support chat and told them to change the payment method from my Paypal account (on which I had no money) to another credit card I have and they said they'll do that.
Also, use the chat. Emails take forever.

I emailed them about it earlier, but I'll take your word for it and get on the chat ASAP. Thanks.

EDIT: Actually, could you link me the site you used for the chat? I'm confused. XD Did you use the Support Center?

[Imakun]

I emailed them about it earlier, but I'll take your word for it and get on the chat ASAP. Thanks.

EDIT: Actually, could you link me the site you used for the chat? I'm confused. XD Did you use the Support Center?

http://support.eu.square-enix.com/ I used this. Log in and then get help under the Square Enix Store category