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  1. #1
    Player
    Soyre_Monre's Avatar
    Join Date
    Aug 2013
    Location
    Gridania
    Posts
    28
    Character
    Claire Lihzeh
    World
    Ragnarok
    Main Class
    Red Mage Lv 70

    EU Store, Physical Collector's order: unable to complete payment

    So, today me and a lot of friends received a mail where the EU shop said they couldn't complete our order payment, and they asked to check if we had enought money on the card. And the card is fine, i also have the 1EUR fee...

    Anyone with the same problem? Sent an email to the support, but still no reply.
    (3)

  2. #2
    Player
    Elisewin's Avatar
    Join Date
    Dec 2013
    Posts
    54
    Character
    Elisewin Kobayashi
    World
    Ragnarok
    Main Class
    Arcanist Lv 60
    Same problem here, but with the normal physical edition.
    (0)

  3. #3
    Player
    Kuraudo7896's Avatar
    Join Date
    Aug 2013
    Location
    Gridania
    Posts
    17
    Character
    Kuraudo Nowhere
    World
    Ragnarok
    Main Class
    Lancer Lv 50
    Same problem here (PS4 physical copy) with only difference they tried to take the money from my credit card which isn't the default payment method(Paypal is) so it's kinda bothering.
    The money are there.
    Sent an email asap, now i'm waiting for some answers.

    P.S. I can't even remove the old method payment, the Paypal is set as default/primary payment method, but the credit card method can't be removed...

    If tomorrow they try to charge again the credit card instead of Paypal i will go nuts.
    (0)

  4. #4
    Player
    Chessala's Avatar
    Join Date
    Sep 2014
    Posts
    335
    Character
    Zhevi Moui
    World
    Zodiark
    Main Class
    Conjurer Lv 70
    They will retry the charge so make sure to contact your bank and see if anything was blocked if you are sure you have enough money on the payment method.

    Also, if you have a new card, contact the support! They can change the payment method in your account.
    (0)

  5. #5
    Player
    Soyre_Monre's Avatar
    Join Date
    Aug 2013
    Location
    Gridania
    Posts
    28
    Character
    Claire Lihzeh
    World
    Ragnarok
    Main Class
    Red Mage Lv 70
    There are no issue with the bank and we sent about 7h ago emaisl to the support and still no reply. A lot of people is having this problem with Visa Postepay and we simply don't understand why.

    And, the bigger problem is that if the support doesn't help, tomorrow when the shop will try to complete the payment they will delete our orders.
    (0)

  6. #6
    Player
    Culfinrandir's Avatar
    Join Date
    Aug 2014
    Posts
    2,322
    Character
    Culfinrandir Caladel
    World
    Leviathan
    Main Class
    Fisher Lv 70
    My order via PayPal seemed to go through without a problem. It must be related to their credit card service provider.
    (0)

  7. #7
    Player
    seekified's Avatar
    Join Date
    Aug 2013
    Location
    Gridania
    Posts
    896
    Character
    Karis Angara
    World
    Cerberus
    Main Class
    Dragoon Lv 80
    I got that email, but for me it was a case of me getting the card I pre-ordered with skimmed while in the US a couple of months ago. I've entered my new card details and made it the default payment method and am now assuming all will go well when they try again tomorrow.
    (0)

  8. #8
    Player
    Shori's Avatar
    Join Date
    Mar 2011
    Location
    Limsa Lominsa
    Posts
    696
    Character
    Ryan Shori
    World
    Sagittarius
    Main Class
    Scholar Lv 90
    I had this problem and made a post a few days ago to try to bring it to attention of SE. Some card issuers, and paypal, will only allow a maximum of 30 days for a pre-authorised transaction. If no funds have been requested after that inital 1Eur/£1/1Kronor etc within 30 days it will expire. So in other words SE should not have allowed pre-order in the EU to take place in that way. Its a good method for grocerie shopping as thats usually delivered and final within a week but not pre-order of months in advance.
    I've tried to get a resposne from SE over wether they will try to do just a simple debit on the re-try, or wether the game needs to be re-ordered but still no reply
    (0)
    .

  9. #9
    Player
    ffchampion's Avatar
    Join Date
    Mar 2015
    Location
    Limsa Lominsa
    Posts
    220
    Character
    Vulpes Moon
    World
    Tonberry
    Main Class
    Ninja Lv 70
    my credit card one went through fine this morning
    (0)

  10. #10
    Player
    Imakun's Avatar
    Join Date
    Mar 2011
    Location
    Limsa Lominsa
    Posts
    158
    Character
    Eeri Yul'hart
    World
    Ragnarok
    Main Class
    Astrologian Lv 80
    Quote Originally Posted by seekified View Post
    I got that email, but for me it was a case of me getting the card I pre-ordered with skimmed while in the US a couple of months ago. I've entered my new card details and made it the default payment method and am now assuming all will go well when they try again tomorrow.
    I wouldn't be so sure about that. Contact SE and tell them to change the payment method for that particular order to your new card. As far as I know, every order has a payment method attached to it since the beginning and they will keep using that until they get the money.
    After their attempt at charging me yesterday, I contacted SE on the support chat and told them to change the payment method from my Paypal account (on which I had no money) to another credit card I have and they said they'll do that.
    Also, use the chat. Emails take forever.
    (0)

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