Heavensward Preorder on PSN (EU) - MIA!

[Sethy]

Cause and effect Aldora. Cause something that was hyped and huge fanfare in France about a game knowing it wont be ready in time - Effect unhappy people who could use foul language. Were there any death threats or rape threats like their normally is when the internet gets mad? No so by internet standards still civil (Note I do not approve nor condone violence in any form be it on the internet or real life). And lets not forget the fuel to the fire "we are happy" how out of touch with your customers can one be to post that?

"It does not sound like Bayohne or SE themselves made a promise they were not willing to keep." The situation points to them knowing they would not be able to keep it.



I don't have other things that are more important to do during the Early Access because I planned to be free for the Early Access which was the point of said planning. Also for those who like running dungeons blind it is a problem because by the time we get on people will already have run the dungeons and spoil it for the ones who do not have full parties

[Aldora]

Cause and effect Aldora. Cause something that was hyped and huge fanfare in France about a game knowing it wont be ready in time - Effect unhappy people who could use foul language. Were their any death threats or rape threats like their normally is when the internet gets mad? No so by internet standards still civil (Note I do not approve nor condone violence in any form be it on the internet or real life). And lets not forget the fuel to the fire "we are happy" how out of touch with your customers can one be to post that?

"It does not sound like Bayohne or SE themselves made a promise they were not willing to keep." The situation points to them knowing they would not be able to keep it.

I don't have other things that are more important to do during the Early Access because I planned to be free for the Early Access which was the point of said planning. Also for those who like running dungeons blind it is a problem because by the time we get on people will already have run the dungeons and spoil it for the ones who do not have full parties

I’m really sorry, but I couldn’t help but grinning to what you mentioned in your “Cause and Effect”.

“Cause something that was hyped and huge fanfare in France about a game knowing it wont be ready in time”

I’m sorry, but there is a huge difference between a game not being ready in time and a game not being available on the Store of a certain region (due to localization) while other regions already have the opportunity to pre-order it. Does that mean that i’m saying that SE has not part in the blame? Absolutely not, but there is no indication what so ever that they game won’t be ready for the early access.

“Effect unhappy people who could use foul language. Were their any death threats or rape threats like their normally is when the internet gets mad? No so by internet standards still civil”

No, that’s not civil. Not by a long shot… Not even by “internet standards”. It’s showing a lack of (social) restraint regarding the people using foul language to make their complaints known.

The situation points to them knowing they would not be able to keep it.

That’s all about a matter of perspective. Did they know they would not be able to release the pre-order option on the EU PSN Store a few weeks ago? Did they know when it would be release until just now?

Up until now SE had yet to announce a date where the pre-order would be available on Steam and the PSN Store in all regions. I agree that the EU Community Rep could’ve phrased that post differently, seeing the requests and responses from the Forum users. However, technically the pre-order will still be available on the 19th and that the players will have access to the Pre-order bonus as well as the early access.

As it states right now, everyone will be downloading the client on the 19th, so you’re not “missing out on anything”. The official release of Heavensward is stated to be on the 23rd of June. Depending on the status of the game and the servers, keep in mind that due to unexpected circumstances, that particular release date is eligible for delays (read: emergency maintenance).

People tend to blow things out of proportion. Take a breather and wait… You will be able to pre-order the game and download the client for the early access.

[Natsuno]

Cause and effect Aldora. Cause something that was hyped and huge fanfare in France about a game knowing it wont be ready in time - Effect unhappy people who could use foul language. Were there any death threats or rape threats like their normally is when the internet gets mad? No so by internet standards still civil (Note I do not approve nor condone violence in any form be it on the internet or real life). And lets not forget the fuel to the fire "we are happy" how out of touch with your customers can one be to post that?

"It does not sound like Bayohne or SE themselves made a promise they were not willing to keep." The situation points to them knowing they would not be able to keep it.

I don't have other things that are more important to do during the Early Access because I planned to be free for the Early Access which was the point of said planning. Also for those who like running dungeons blind it is a problem because by the time we get on people will already have run the dungeons and spoil it for the ones who do not have full parties

Cause and effect indeed. Although how you react, is your own karma. Nobody forced anyone to use foul language. If you cannot put your opinion without resorting to foul language, then you've lost the argument already, regardless of whether you are in the right or not. Also, I do not think citing the worst kind of toxic/trollish behaviour (death/rape threats) that only a minority would use is making the use of foul language any more acceptable.

Maybe I'm a bit old fashioned, but there really is no excuse for that kind of language.

[Fahad]

But, that does not mean they didn’t not do anything in their power to get the expansion on the stores of the said platforms sooner than that.

we all know that EU is complicated issue due to it consisting of many countries with different laws and regulations ets.
I think it's a responsibility on me as the publisher, who DEFINITELY it's not my first time dealing with this, and i am well aware of the difficulties i will face, to take some precautions to prevent this. but dealing with the situation as if it's all the same is wrong.
that's like you KNOW that the boarder control at country X is way strict and it takes more time to finish your inspection than country Y, but still you send the packages to both countries at the same time because the distance between you and country X and country Y is equal.
and the whole " we are happy" thing is just like them saying "yeah your lucky it is even there at the 19th".

[SinSiew79]

Well thank you SE for a big pile of rubbish! I play on ps4, my son on ps3 and my husband on pc. Husband took time off from work to play through EA, I was hoping to join him with our son, who's been busting his butt to finish main storyline quests *spesifically* so all 3 of ous could play through EA together. Now we can't, hubbys time off is sorta wasted now, and I am so angry I can't even find the words to express it!!

[SinSiew79]

Well thank you SE for a big pile of rubbish!

I play on ps4, my son on ps3 and my husband on pc. Husband took time off from work to play through EA, I was hoping to join him with our son, who's been busting his butt to finish main storyline quests *spesifically* so all 3 of ous could play through EA together. Now we can't, hubbys time off is sorta wasted now, and I am so angry I can't even find the words to express it!!

[DarthBuzzer]

Aldora, you seem to be misinterpretating the situation. EU players cannot preorder it because by definition preordering means securing access before release, not after in this situation. You keep saying everyone gets to play it at the same time but thats not true. EU players will have to wait until 2 PM on 19th to even start downloading it, whereas other players get a 14 hour head start with their download ready.

Also, SE promised us we would be able to preorder. If theres even a slight chance they cant keep that promise they should never have said it.

I'm apalled SE. Seriously terrible customer service to your most important customers. (After all EU pays way more)

[Sethy]

Natsuno read my responses never cussed once in any of my posts. And yes the toxic/trollish behaviour is the minority and exists but no one in this topic went there yet posts were deleted, not moderated, deleted. Aldora ever thought that those who cussed felt frustrated or that their posts in other threads weren't heard when they weren't cussing? The posters probably just felt frustrated and needed to let it out. You say breathe and let it out but you judge others who did just that as uncivilized. Let go of the stereotype that the gaming community lives in their parent's basements. There are professionals who have to plan everything to the T to get some game time.

[Phileas]

Wow pre-order the day of early access. Whats the freakin point???

You have had so long to put this up on the store and now this?!? This is completely messed up

I'm extremely disappointed that this is how you treat us.

[Greven]

Totally agree about keeping it civilized. Though the problem remains, we as customers are paying for their mistakes or lack of organization and all we got is a post. It's even worse as a EU customer. It's already frustating to be always the last, now the 19th I'll buy the digital CE before the actual game release in order to share that most awaited moment with my friends at more or less the same price of the others while due to stress on the download, unsureness about the bugs found in the NA preorder release I will probably not be able to play before 21. And why is that? If they could say it before I'd have pre-ordered from another retailer but se are in 2015 and I expected the digital service to be a well functioning service and not to feel like a less important customer.