"We understand how upsetting it can be no longer have an item you had previously, and apologize for any inconvenience this may have caused for you. Since we understand how important an item like this can be to your enjoyment of the game, we will be glad to assist you in attempting to recover it.

We have gathered the information provided in your call detail and submitted your request for further investigation. Once your item loss has been verified, a GM will contact you either in-game or through Mog Mail with the results. Our investigation may take some time to conduct, and we appreciate your patience during this process."

That's what i was mailed. i'm so excited. YAY!!!