Not that it will make a difference, but I'll toss my 2c in and kick this back up to the top.
I played the 2 week trial and liked it enough to buy the game; I played the one month free and liked it enough to subscribe. I think that's probably a good general description of new-player behavior. Here's another one: I got so disgusted with the /tell spam that I shut off /tells completely. Less than a day later, /shout spam started up; I've shut that off of my crafters/gatherers, as they don't need it, really. But--and here's the thing--if I weren't goofy about crafting in all the games I play, I would no longer be here and I would have canceled my subscription due not only to annoyance, but to the fact that this thread exists...because it clearly shows that, for whatever reason, SE either doesn't care or is completely incompetent in solving this issue.
So, final note--once I get my crafters where I want them and start adventuring again, I'm giving SE one month--or less--to fix this before I cancel my sub and move on, because I can tell you right now that this game isn't good enough to make me put up with the annoyance of spam or the isolation of disabling all communication due to spammers.
Take heed--or not.