I have my pre-order confirmation email but no pre order code....

[YakushiHinata]

It seems to me that the EU store handles it differently than the NA store. if someone from the Community Team is around that confirmed this, please reply so we can get some peace of mind~
I guess with the EU store it skips the part with the pre-order code since the store account links with the SE account thingy, you get what I mean, since in the mail it says; Thank you for preordering, bla bla, you are entitled to following preordering items etc. And it is listed as one of my registered games under my profile on the EU Store.

[Bayohne]

It seems to me that the EU store handles it differently than the NA store. if someone from the Community Team is around that confirmed this, please reply so we can get some peace of mind~
I guess with the EU store it skips the part with the pre-order code since the store account links with the SE account thingy, you get what I mean, since in the mail it says; Thank you for preordering, bla bla, you are entitled to following preordering items etc. And it is listed as one of my registered games under my profile on the EU Store.

This is correct!

The Square Enix European store sends out the early access/bonus item code directly.
The North American Square Enix online store sends a pre-order code with instructions to redeem it for the platform of your choice on the pre-order website. (Most retailers in NA will follow this method as well, so we wanted to make it as consistent as possible.)

As a side note, it can be confusing discussing issues here on the English forum since we're all kind of in this one spot regardless of what country/region we're in. So we'll try and always be clear about how we're addressing NA-specific, or EU-specific, concerns in these types of threads.