You saw what numbers? The one released march last year?
I mean, there have been no official numbers released recently, and sites like xivsoul take ages to do a full scan for active characters...
Besides, I don't think there are a lot of subscription based MMORPG doing as well as FFXIV, the old dinosaur that is WoW aside.
But yes, the lodestone is often not up to date with current restrictions, you have to try ingame directly, and not during peak hours.