I've had great experiences with non harassment matters, always quick and efficient, but I can't say I was completely satisfied on how the couple of reports I sent were handled. It may have just been bad luck though, I'll give you that. In any case, I think this is one of those situations where preventing the fact from happening in the first place is better than dealing with it afterwards, especially if the price to pay is only a little inconvenience for console players (who, in most cases, can always ask a friend who plays on PC).